Harjot Parmar
Brampton
Summary
Accomplished Store Manager at GUESS Factory, adept in customer service and problem-solving, led a team to streamline operations and enhance customer satisfaction. Demonstrated expertise in inventory management and team leadership, significantly improving store efficiency and fostering a positive work environment. Skilled in multitasking and organization, consistently achieving and surpassing sales targets.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Store Manager
GUESS Factory
09.2018 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Foster a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Manage financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimize labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Hire, train and mentor new staff members.
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approve regular payroll submissions for employees.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
GUESS Factory
01.2015 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Stock Manager
GUESS Factory
01.2014 - 01.2015
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
Sales Associate
GUESS Factory
09.2012 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Post-Baccalaureate Diploma - Teaching
York University
Toronto, ON04-2020
Bachelor of Arts - Children Childhood And Youth Studies
York University
Toronto, ON01-2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Manager
GUESS Factory
09.2018 - Current
Assistant Manager
GUESS Factory
01.2015 - 09.2018
Stock Manager
GUESS Factory
01.2014 - 01.2015
Sales Associate
GUESS Factory
09.2012 - 01.2014
Post-Baccalaureate Diploma - Teaching
York University
Bachelor of Arts - Children Childhood And Youth Studies
York University
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