Harjot Kaur Kahlon
Brantford,Canada
Summary
Electronics technician skilled in diagnosing, repairing, and maintaining wide range of electronic devices. Known for effective problem-solving, strong collaboration with team members, and adaptability to changing project needs. Possesses expertise in circuit analysis, soldering, and troubleshooting hardware issues, contributing to reliable and efficient results in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Electronic Repair Technician
CPR (Cell Phone Repair Shop)
08.2022 - 10.2024
- Diagnose and repair cell phone hardware and software issues
- Replace damaged or malfunctioning components such as screens, batteries, and charging ports
- Perform regular maintenance and cleaning of devices to ensure optimal performance
- Stay up-to-date with the latest cell phone technology and repair techniques
- Provide exceptional customer service and communicate repair options and timelines effectively
- Manage inventory of replacement parts and order new stock as needed
- Document all repairs and maintain accurate records of customer interactions and transactions
- Troubleshoot and resolve customer complaints or concerns in a timely and professional manner
Technical Support Representative
Gatestone & Co.
05.2021 - 03.2022
- Resolved customer issues with telecommunications services.
- Respond to customer inquiries through chat and call.
- Maintained positive and empathetic attitude toward customers.
Customer Service Representative
NYS Collections
01.2019 - 03.2021
- Maintain good customer relationships by handling questions and concerns with speed and professionalism
- Maintain broad knowledge of customer products and services
- Keep a positive, sympathetic, and expert mentality towards clients
Education
Post-Graduation - Project Management and Strategic Leadership
Lambton College
Mississauga, ON01.2020
Bachelors - Electronics and Communication Engineering
Chandigarh University
Chandigarh,India 01.2018
Skills
- Customer Service
- Communication skills
- Digital electronics
- Decision-making
- Computer skills
- MS Office
- Time management
- Problem solving
- Troubleshooting
- Promoting products and services
- Organizational skills
- Team collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Hindi
Punjabi
Certification
Wireless Industry Service Excellence - WISE Certification for Smart Phones and Tablets.
Timeline
Electronic Repair Technician
CPR (Cell Phone Repair Shop)
08.2022 - 10.2024
Technical Support Representative
Gatestone & Co.
05.2021 - 03.2022
Customer Service Representative
NYS Collections
01.2019 - 03.2021
Wireless Industry Service Excellence - WISE Certification for Smart Phones and Tablets.
Post-Graduation - Project Management and Strategic Leadership
Lambton College
Bachelors - Electronics and Communication Engineering
Chandigarh University
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