Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
StoreManager

Harjot Kaur

Westville,NS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Store Manager

Tim Hortons
09.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Manager

Tim Hortons
09.2022 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Team Member

Tim Hortons
12.2019 - 09.2020
  • Committed to making every customer feel welcome keeping the restaurant as clean as possible
  • Willing to do what it takes to be a valued part of a good team
  • Can cover a variety of positions as well as help keep the restaurant up to health codes.

Supervisor

Tim Hortons
09.2021 - 09.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Packing

K-Bro Linen Systems
04.2019 - 11.2019

Cleaner/Maintenance

FIVE STAR Building Maintenance Ltd
09.2018 - 03.2019
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

Education

Associate in Arts -

Coquitlam college
Surrey, BC
09.2024

Commerce -

Senior secondary education
Surrey, BC
01.2022

Skills

  • Painting and designing
  • Food Safety
  • Cash Handling
  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Training and mentoring
  • Team Leadership
  • Friendly and Positive
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Employee Training
  • Recruitment and hiring
  • Operations Management
  • Staff Management
  • Documentation And Reporting
  • Payroll Management
  • Accurate money handling
  • Bank and Safe Deposits
  • Performance Reviews
  • Leading Staff Meetings

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Awards

Tee splash, 10/01/16

Timeline

Store Manager

Tim Hortons
09.2022 - Current

Assistant Manager

Tim Hortons
09.2022 - 09.2022

Supervisor

Tim Hortons
09.2021 - 09.2022

Team Member

Tim Hortons
12.2019 - 09.2020

Packing

K-Bro Linen Systems
04.2019 - 11.2019

Cleaner/Maintenance

FIVE STAR Building Maintenance Ltd
09.2018 - 03.2019

Associate in Arts -

Coquitlam college

Commerce -

Senior secondary education

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Harjot Kaur