Harjot Kaur
Mississauga,ON
Summary
Dynamic professional with proven expertise in customer service and time management, honed at Tim Hortons and Unitinfotech. Excelled in enhancing customer satisfaction and loyalty through effective problem-solving and teamwork. Skilled in cash handling and customer engagement, achieving significant improvements in service delivery and operational efficiency.
Overview
1
1
year of professional experience
Work History
Crew Member
Tim Hortons
01.2024 - 07.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
Customer Service Representative
Unitinfotech
03.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Computing Science - Computer Programming
Sheridan College , Davis Campus
Brampton, ON 05.2001 -
High School Diploma -
Little Angel's School
Punjab, India 05.2001 -
Skills
Customer Service
Customer Engagement
Time Management
Teamwork and Collaboration
Food Preparation
Inventory Restocking
Problem-Solving
Hospitality service expertise
Cash Handling
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Crew Member
Tim Hortons
01.2024 - 07.2024
Customer Service Representative
Unitinfotech
03.2023 - 01.2024
Bachelor of Computing Science - Computer Programming
Sheridan College , Davis Campus
05.2001 -
High School Diploma -
Little Angel's School
05.2001 -
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