Summary
Overview
Work History
Skills
Educationandcertification
Timeline
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HARJOT KAUR

Toronto

Summary

Experienced Business Analyst with over 6 years in Telecom, Retail, and Insurance sectors. Expert in working with stakeholders to pinpoint user needs and tackle challenges using advanced business systems and technology. Proficient in all stages of the Software Development Life Cycle (SDLC), with hands-on experience in both Waterfall and Agile frameworks. Demonstrated success in leading organizational change and driving business transformation initiatives to improve operational performance.

Overview

6
6
years of professional experience

Work History

Senior Business Analyst

Rogers
01.2023 - Current
  • Created Business Requirements, Use Cases, Software Requirements Specifications, and Functional Specifications using various techniques for gathering and eliciting requirements, including brainstorming sessions, interviews, and workshops
  • Acted as a liaison between business users and the IT team, collecting and documenting detailed business and technical requirements, including business rules and data standards
  • Performed needs assessments with business users to thoroughly understand and document their requirements
  • Created and developed Use Cases, Activity Diagrams, and Sequence Diagrams utilizing UML (Unified Modeling Language)
  • Led Product Backlog refinement sessions with the Scrum team to refine, prioritize, and estimate user stories
  • Collaborated with the Product Owner to create, groom, and manage the Product Backlog and User Stories in JIRA
  • Provided ongoing support to the Scrum Master in addressing problems, resolving conflicts, and removing impediments, which led to an increase in team velocity
  • Collaborated with the Change Management team to document and implement change requests
  • Attended bi-weekly Sprint Review and Sprint Planning meetings in collaboration with the Scrum Master
  • Led Scrum review and retrospective ceremonies, analyzed lessons learned, and applied insights to enhance the team's efficiency
  • Developed and managed project artifacts, meeting materials, reports, and status updates
  • Conducted surveys to collect client requirements and guided the development of the product’s features and functionalities based on the identified and approved requirements
  • Created process and data models using Visio, including workflow diagrams and Business Process Model and Notation (BPMN 2.0) diagrams
  • Developed and documented test plans for User Acceptance Testing (UAT) and System Integration Testing (SIT), including generating test cases from business use cases and documenting test scripts

Business Analyst

Canadian Tire
12.2020 - 12.2022
  • Led and participated in walkthroughs for business requirements and design specification documents, and obtained approval for functional test plans related to the complete automation of the loan approval and disbursement process
  • Developed Epics, User Stories, and tasks in JIRA with input from business partners
  • Analyzed data from various databases using SQL, and created Excel reports and Tableau dashboards to deliver key insights to the leadership team and business users
  • Supported the Product Owner in crafting User Stories (JIRA), defining Acceptance Criteria and the Definition of Done, and prioritizing the product backlog, ensuring that each element provides value to the client
  • Collaborated with UI/UX designers to develop a prototype and worked with QA to create test cases and test data
  • Evaluated current business processes and workflows to identify improvement opportunities, including modifying, streamlining, and automating manual procedures
  • Worked with the project team to ensure that product backlog prioritization and business analysis materials (such as user stories, requirements, and specifications) are detailed enough to meet project objectives
  • Performed process and gap analyses, investigated existing functionalities of various business processes, and provided recommendations to executive management based on findings
  • Coordinated and led change initiatives across cross-functional teams
  • Developed risk management plans by identifying, analyzing, planning responses to, and monitoring and controlling risks
  • Organized and led sprint planning, daily stand-ups, sprint review, and retrospective meetings

Business Analyst

Sunlife Insurance
09.2018 - 11.2020
  • Gathered and translated product requirements into detailed and precise business, functional, and non-functional requirements, minimizing ambiguity through effective listening, professional writing, and communication skills
  • Assessed business processes by transitioning from the current state (AS-IS) to the future state (TO-BE) through planning, gathering, documenting, and validating detailed business requirements
  • Managed the mapping and analysis of business processes and workflows using MS Visio, creating visual documentation that effectively communicated project objectives to stakeholders
  • Led Joint Application Design (JAD) sessions to gather requirements through brainstorming for the development and enhancement of mobile/online banking and credit underwriting solutions
  • Conducted walkthroughs, validation, and discovery sessions with key stakeholders to gather process components for business transformation and improvement projects
  • Coordinated with business users, subject matter experts, and the development team to identify opportunities for process improvements and business process automation for both clients and internal users
  • Utilized a requirement traceability matrix with both backward and forward traceability to ensure that requirements were fully met
  • Collaborated with Quality Analysts to create test plans and test cases for both manual and automated testing
  • Effectively designed and created project document templates following the SDLC methodology within the Waterfall project delivery model

Skills

  • Business Analysis
  • Business Re-engineering
  • Business Process Management
  • Business Intelligence/Reporting
  • Project Risk Management
  • Project Planning and Estimation Techniques
  • Stakeholder Engagement & Vendor Management
  • Organizational Change Management
  • Software Development Lifecycle (SDLC)
  • Agile
  • Scrum
  • Office 365
  • Visio
  • MS Project
  • Teams
  • Jira
  • Slack
  • Power BI
  • SQL

Educationandcertification

  • Bachelor’s Degree
  • IIBA Entry Certificate in Business Analysis (ECBA)
  • IIBA Certification of competency in Business Analysis (CCBA)

Timeline

Senior Business Analyst

Rogers
01.2023 - Current

Business Analyst

Canadian Tire
12.2020 - 12.2022

Business Analyst

Sunlife Insurance
09.2018 - 11.2020

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HARJOT KAUR