Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Harjot Kaur

Saskatoon,SK

Summary

Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

2
2
years of professional experience
1
1
Certification

Work History

COFFE MAKER

Tim Hortons
10.2023 - 02.2024
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Pizza Manager

PIZZA PIZZA
02.2022 - 10.2023

PIZZA PIZZA

CUSTOMER SERVICE AND LINE COOK

*Provide friendly , responsive service to create an exceptional experience for all the customers

*Consistently provide friendly guest service and heartfelt hospitality

*Maintained high standards of customers service during high volume fast paced operations.

*Experienced dealing with rude and angry customers

Education

Bachelor of Hospitality And Tourism Management - Tourism And Hospitality Management

ST LAWRENCE COLLEGE
Kingston, ON
04.2023

Skills

  • Dispute Resolution
  • Critical Thinking
  • Service Upselling
  • Calm Under Pressure
  • Product and service solutions
  • Recordkeeping strengths
  • Complaint resolution

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Licensed
  • WHMS CERTIFICATIONS

Timeline

COFFE MAKER

Tim Hortons
10.2023 - 02.2024

Pizza Manager

PIZZA PIZZA
02.2022 - 10.2023

Bachelor of Hospitality And Tourism Management - Tourism And Hospitality Management

ST LAWRENCE COLLEGE
Harjot Kaur