Harjot Kaur
Regina,SK
Summary
Experienced Professional with providing outstanding customer service to all customers with positive attitude to retain and built long term lasting relationship while contributing to customer centric organization success by leveraging strong skill set in communication, problem solving for company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Ricki's
09.2023 - Current
- Providing excellent customer care by responding to customer request, assisting with product selection
- Promoted the companies loyalty program and achieved targets
- Accurately processed POS transactions, with cash, payment cards, and gift receipts to customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Satisfying the needs of in store and online orders.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Executive
Bath & Body Works
11.2022 - Current
- Achieved Super Nova sales award for outstanding performance
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processing POS transactions with cash, debit/credit card and gift cards
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Office Administrator
Guru Arts
07.2018 - 05.2022
- Greeted clients and visitors
- Answered and directed incoming calls from internal & external sources
- Prepared and posted weekly generals for accruals, prepayments, and weekly expenses and monitored the accuracy of financial records
- Determined and established office procedures and routines
- Scheduled and confirmed appointments
- Reviewed and evaluated customer feedback
- Complied with all employment, health & safety policies and procedures
- Coordinated and planned office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance, and security services
- Performed routine clerical duties including photocopying, faxing, printing reports, and maintaining records of daily deposits.
Education
IATA/UFTAA FOUNDATION & EBT COURSE -
IATA, Montreal, QUEBEC
Bachelor's degree in Commerce -
University Of Delhi
Delhi, INDIASkills
- Working knowledge of Microsoft Office Suite
- Ability to work independently or as a part of team
- Skilled in using communication tools like Zoom, Google Meet, and MS Teams
- Planning skills and a confident ability to communicate
- Organizational skills, flexibility, and ability to work in a variety of settings
- Excellent written and verbal communications skills
- Demonstrated ability to work as a member of a team and react positively
- Detail-oriented, time management, and problem-solving skills with accuracy
Certification
- DIGISENSE, 06/2022, 08/2022, Regina Immigrant women centre (RIWC)
- ASCEND, 10/2022, 01/2023, Regina Immigrant women centre (RIWC)
Timeline
Sales Associate
Ricki's
09.2023 - Current
Sales Executive
Bath & Body Works
11.2022 - Current
Office Administrator
Guru Arts
07.2018 - 05.2022
IATA/UFTAA FOUNDATION & EBT COURSE -
IATA, Montreal, QUEBEC
Bachelor's degree in Commerce -
University Of Delhi
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