HARJOT KAUR
Halifax,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
FOOD SERVICE SUPERVISOR
INDIAN RESTAURANT IN MONTREAL
10.2022 - 12.2023
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Increased repeat business through exceptional customer service and attention to special dietary needs or requests.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Optimized cost management by negotiating vendor contracts for food supplies, equipment, and services.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Established strong relationships with local suppliers to ensure the freshest ingredients were used in all dishes prepared.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
Customer Service Representative
TIM HORTONS
08.2020 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Caregiver
ASHRAYA WELFARE ORGANISATION
04.2019 - 01.2020
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Education
DIMPLOMA IN BUSINESS ADMINISTRATION AND COMMERCE - BUSINESS AND COMMERCE
CANADA COLLEGE
MONTREAL03.2023
BACHELORS IN COMMERCE - BUSINESS AND COMMERCE
PUNJAB UNIVERSITY
INDIA04.2016
Skills
- Staff Leadership
- Schedule Coordination
- Staff Supervision
- Communication and computer skills
- Cooking skill
- Time management and organization
- Multitasking
- Adaptability
- Problem Solving
Languages
English
Professional Working
Hindi
Full Professional
French
Elementary
Punjabi
Native or Bilingual
Timeline
FOOD SERVICE SUPERVISOR
INDIAN RESTAURANT IN MONTREAL
10.2022 - 12.2023
Customer Service Representative
TIM HORTONS
08.2020 - 09.2022
Caregiver
ASHRAYA WELFARE ORGANISATION
04.2019 - 01.2020
DIMPLOMA IN BUSINESS ADMINISTRATION AND COMMERCE - BUSINESS AND COMMERCE
CANADA COLLEGE
BACHELORS IN COMMERCE - BUSINESS AND COMMERCE
PUNJAB UNIVERSITY
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