Harjot Kalra
Toronto,ON
Summary
Dedicated and communicative Customer Service Representative with 4+ years of experience and a Supervisor at Perfume Distributors seeking a Customer Service Representative opportunity to leverage my passion for creating a positive, welcoming first impression with customers. Adaptable learner of new systems and processes. Seeking to apply cash, credit, and investment handling knowledge to satisfy customers. Skilled in building strong relations, leadership, and collaborating with teams, and ready to bring commitment and a customer-centric passion to contribute at TD.
Overview
4
4
years of professional experience
Work History
Entrepreneur
PrimePerfumeCA
11.2022 - Current
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability
- Evaluated competitors' offerings to identify gaps in the market for unique selling propositions that attracted new clients
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Customer Service Representative
Perfume Distributors
11.2019 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Tracked customer service cases and updated service software with customer information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
Papa John's Pizza
01.2022 - 05.2022
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Commerce - Accounting & Finance
Toronto Metropolitan University
Toronto, ON01.2027
High School Diploma -
Woburn Collegiate Institute
Toronto, ON06.2023
Skills
- Leadership Skills
- Customer Service
- Relationship Building
- Money Handling
- Customer Needs Assessment
- Expert with Microsoft Office (Word, Excel, Powerpoint)
- Financial Transaction
- Complaint Resolution
- Attentive to Detail
Timeline
Entrepreneur
PrimePerfumeCA
11.2022 - Current
Customer Service Representative
Papa John's Pizza
01.2022 - 05.2022
Customer Service Representative
Perfume Distributors
11.2019 - 01.2024
Bachelor of Commerce - Accounting & Finance
Toronto Metropolitan University
High School Diploma -
Woburn Collegiate Institute