Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Certification
Timeline
Generic

Harjot Dhindsa

Brampton

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
3
3
Certification

Work History

Sales Representative

Ricki's
11.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed and implemented sales strategies to increase profits.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Deals Administrator

Re/Max Paramount Realty
09.2019 - Current
  • Process all types of transaction like Sales, Leases, Builder and referral closings in Lone Wolf Software
  • Send commission invoices to lawyers and co-operating brokerages
  • Follow-up on commission cheques and confirmation of closing
  • In charge of Accounts Payable/Account receivable
  • Maintained filing system for important documents such as contracts and invoices.
  • Multi-task Job: booking appointments, faxing, copying, emailing documents, calling vendors, and confirming appointments with other brokerages.
  • Handle client contact lists, including database
  • Set up and maintain manual and computerized information filing systems to maintain client and listing records
  • Schedule meetings with other departments for review and feedback
  • Determine and establish office procedures and routines
  • Handle all electronic enquiries
  • Order office supplies and maintain inventory
  • Open and distribute regular and electronic incoming mail and other material.

Consumer Relation Representative

Concentrix Nissan
06.2017 - 06.2019
  • Processed payments from customers for recalls on vehicles.
  • Provided product knowledge and recommendations to customers.
  • Answered inbound customer inquiries via phone, email and live chat.
  • Researched and resolved customer complaints to ensure satisfaction.
  • Documenting any Dealership Complaints
  • Assisting Co-workers in documenting the cases, working with frustrated customers to make them cheerful and resolving their issues
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Attaching files and documents sent by the customers to update their ownership of the Vehicle
  • Authority of issuing refunds for the customers in order if customer wants to cancel the extended warranty or had a recall performed at a third party Dealership
  • Maintained updated knowledge through continuing education and advanced training.
  • Responded to customer emails and live chats regarding product information and services.
  • Participated in team meetings to discuss new initiatives or updates related to products or services.
  • Tracked daily performance metrics such as number of calls handled, average call duration.

Hostess

Denny's
09.2016 - 05.2017
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Ensured compliance with health and safety regulations at all times.
  • Handled cash payments and reconciled daily transactions accurately.

Education

GED -

St. Clair College of Applied Arts And Technology
Toronto, ON
04.2017

High School Diploma -

Sacred Heart Convent School
Ludhiana, Punjab
03.2015

Skills

  • Email Campaigns
  • Social Media Marketing
  • Social Media Posting
  • Adobe Creative Suite
  • Social Media Management
  • Content Creation
  • Hashtag Research
  • Staff Management
  • Employee Supervision
  • Customer Service
  • Training and Development
  • 32 Wpm Typing Speed
  • MS Office
  • Bookkeeping
  • Recordkeeping and File Management
  • Reporting and Documentation
  • Verbal and Written Communication
  • Customer Relations
  • Quickbooks
  • Payroll Management
  • A/P and A/R

Additional Information

  • Professional Skills
  • Good English fluency, expert in negotiations with customers for refunds, bilingual, proficient with full Microsoft software and the Internet.
  • International English Language Testing System qualified with band 7 out of 9 with good verbal and written communication skills.
  • Strong interpersonal skills, problem-solving acumen.
  • Proficient in English, Hindi, Punjabi
  • Full operational command to run an office independently, including printers, scanners, installations etc.

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Certification

  • Social Media Management - Coursera - https://www.coursera.org/account/accomplishments/certificate/WDW3RX8G5Q64?trk=public_profile_see-credential
  • Introduction to Social Media Marketing - Coursera - https://www.coursera.org/account/accomplishments/certificate/NUVAA44EPUBX?trk=public_profile_see-credential
  • Fundamentals of Social Media Advertising - Coursera - https://www.coursera.org/account/accomplishments/certificate/992PQA3D7NEZ?trk=public_profile_see-credential

Timeline

Sales Representative

Ricki's
11.2023 - Current

Deals Administrator

Re/Max Paramount Realty
09.2019 - Current

Consumer Relation Representative

Concentrix Nissan
06.2017 - 06.2019

Hostess

Denny's
09.2016 - 05.2017

GED -

St. Clair College of Applied Arts And Technology

High School Diploma -

Sacred Heart Convent School

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Harjot Dhindsa