Harjot Dhaliwal
Fresh Ethnic Field Specialist
Brampton,ON
Summary
Results-focused Fresh Ethnic Field Specialist offering many years of experience leading the talented store team. Successful at engaging with staff by discussing sales performance,maintaining accountability and acknowledge excellent performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
3
3
English
2
2
Punjabi
1
1
Hindi
Work History
Fresh Ethnic Field Specialist
Food Basics (Metro Inc.)
09.2017 - Current
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Proudce Field Specialist
Food Basics (Metro Inc.)
09.2015 - 08.2017
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
Food Basics
Brampton, ON
09.2012 - 08.2015
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Food Basics
Mississauga, ON
09.2010 - 08.2012
- Assisted store manager in meeting standards for customer service and quality.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Partnered with store and district management to capitalize on new retail business opportunities.
- Engaged directly with customers to offer assistance and resolve complaints.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Generated promotional plans designed to boost store traffic and revenue.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
- Created employee work schedules for optimum coverage and labor cost control.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Produce Manager
Food Basics
Mississauga, ON
08.2008 - 08.2010
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Purchased produce following guidelines of marketing plan.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maintained produce area and kept produce storage area clean and sanitary.
- Priced produce to achieve margin and sales goals.
- Selected items for specials and marked down items to reduce losses.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Planned attractive produce displays, using color and texture to enhance.
- Negotiated with suppliers for favorable prices, terms, quality and delivery.
- Coached and mentored new team members.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Assisted customers with produce questions.
Produce Clerk
Food Basics
Mississauga, ON
09.2005 - 07.2008
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Pleasantly greeted customers and provided prompt and courteous service.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked for outdated and overripe grocery items and removed from inventory.
- Kept tidy and organized area to comply with cleanliness standards.
- Inspected produce to update and adjust pricing information.
Part-time Produce Clerk
Food Basics
Mississauga, ON
08.2002 - 07.2005
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Skills
Excellent Communication
Training and Development
Analytical and Critical Thinking
PPE Compliance
Written Communication
Flexible and Adaptable
First Aid/CPR
Maintenance and Repair
Attention to Detail
Dependable and Responsible
Organization and Time Management
Critical Thinking
Teamwork and Collaboration
Planning and Coordination
Multitasking Abilities
Timeline
Fresh Ethnic Field Specialist - Food Basics (Metro Inc.)
09.2017 - Current
Proudce Field Specialist - Food Basics (Metro Inc.)
09.2015 - 08.2017
Store Manager - Food Basics
09.2012 - 08.2015
Assistant Store Manager - Food Basics
09.2010 - 08.2012
Produce Manager - Food Basics
08.2008 - 08.2010
Produce Clerk - Food Basics
09.2005 - 07.2008
Part-time Produce Clerk - Food Basics
08.2002 - 07.2005