HARJOT ATHWAL
Calgary,Alberta
Summary
Dynamic payroll leader with a proven track record at Magnit Global, driving a $100K reduction in overpayments and spearheading a payroll transformation project. Expertise in global payroll systems and customer relationship management, combined with strong project management skills, ensures compliance and enhances operational efficiency. Committed to delivering exceptional results and fostering team collaboration.
Overview
9
9
years of professional experience
Work History
Team Lead, Client Payroll Operations
Magnit Global
08.2023 - Current
- Magnit Global is a global leader in contingent workforce management; our clients are Fortune 500 companies, and we are responsible for running almost $2 billion in payroll per year.
- Led a team of two payroll analysts in the U.S. and three Payroll Analysts in India, with plans for expansion to eight.
- Implemented a new process for worker offboarding, resulting in a reduction in overpayments of $100K.
- Oversaw the migration of our Canada payroll system from ADP to Ceridian Dayforce.
- Responsible for weekly executive payroll reporting.
- Assisting in a payroll transformation project to reduce payroll costs by $500K, by identifying process improvements, and implementing standard processes using Power BI/Power Query.
- Ensured compliance with legal and regulatory requirements in all payroll processes.
- Established clear team goals aligned with company objectives, tracking progress regularly through weekly 1:1s.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Responsible for mapping out current payroll processes to ensure standardization across the board, to reduce manual work and payroll errors.
Global Payroll Expert
PAPAYA GLOBAL
09.2022 - Current
- Papaya offers a total workforce management solution supporting all types of global workers in over 160 countries. The automated, cloud-based SaaS platform provides an end-to-end solution, from onboarding to on-going management, and cross-border payments.
- Manage a book of business of up to 8-12 accounts and successfully growing them by at least 15% per quarter and managing any risk.
- Responsible for onboarding clients and their workers to Papaya’s SaaS platform.
- Responsible for end-to-end ownership for the entire customer lifecycle including escalation handling, upsell, cross sell, coaching, identifying areas of expansion/opportunity, product training, relationship building, and payroll processing.
- Project Management: meet payroll deadlines by agreeing on timelines with the client, and internal and external stakeholders based in many regions; the Americas, EMEA, APAC, and LATAM.
- Maintain a full understanding of the features of Papaya’s entire suite of products to make effective recommendations to clients.
- Create internal process documentation to ensure we are all set up for success in a fast-paced start-up environment.
- Collaborate with internal stakeholders to ensure clients and business partners remain compliant.
- Proven track record in driving customer success, ensuring high levels of customer satisfaction, retention, and expansion through effective relationship management, strategic guidance, and timely issue resolution.
PAYROLL SPECIALIST
LIVECA LLP
04.2021 - 09.2022
- LiveCA is an online accounting and customer service firm.
- Process weekly, bi-weekly, semi-monthly, and monthly payrolls for 25 - 30 clients.
- Calculate and verify earnings, and process appropriate deductions and withholdings in online payroll packages.
- Process new hires, salary changes, terminations (ROEs), EHT, WSIB, RRSP, and other payroll-related items.
- Offer high-quality support to both our customers and internal teams.
- Manage payroll helpdesk system on a daily basis and answer questions from clients in a timely manner.
- Help clients understand complex Payroll situations.
- Work with various HR Systems such as Humi, Payworks, Bamboo, and Rise.
- Develop internal and external payroll documentation by analysing current processes and identifying room for improvement.
- Being an expert in Google Sheets and setting up templates to automate processes.
SENIOR PAYROLL SPECIALIST EMEA
ORACLE UK
05.2018 - 06.2020
- Responsible for accurately processing payroll for around 1800 employees.
- Work closely with ADP, an external Payroll provider by managing the payroll cycle which is divides as:
- Input: Collate Payroll data by working closely with third parties such as HR, Compensation & Benefits team, Car Fleet team, HR Operations, Stock team,…
- Run monthly Interface reports from the HR system to be included in the Payroll input, these include any changes to employee records, bonus and commission data, time cards updates, etc.
- Checking: ensure initial Payroll files received from ADP are correct and in line with internal agreements and Payroll input.
- Output: ensure all the necessary checks are done before signing off Payroll.
- Create and analyse Finance reports so the necessary approvals can be received for payments, such as Journal, Gross to Net, 4 way validation report, GPAT, etc.
- Be the first point of contact for employees, reply in a timely manner to queries received via email, phone or through the Right Now tool.
- Ensure compliance with Sarbanes - Oxley and provide full support to internal and external audit, usually done by Ernst & Young.
- Adhere to all internal policies and procedure set at global or country level and remain aware of the confidential nature of the data we work with.
L&D ADMINISTRATOR
COCA COLA EUROPEAN PARTNERS UK
11.2016 - 03.2018
- Responsible for six Supply Chain sites in Benelux and France, managing all logistical aspects of over 20 learning events per month for an average of 100 learners per month.
- Work closely with the L&D managers who are based on site to organise training and discuss current training needs.
- Manage the Learning Management System to organise training logistics such as pre-work requisitions, venues, accommodation.
- Coordinate training by using our Forecasting & Scheduling Tool to ensure everything is done according to our Health & Safety policies and we meet all the right requirements for an audit.
- Provide support when audits take place on sites.
- Complete administration tasks such as recording attendance sheets and uploading certificates to the system, in a timely manner to consistently meet SLA’s.
- Upskill new L&D Managers and build up relationships with the Stakeholders on site.
- Participate in the wider L&D forum for the Norther European business unit to align all of our L&D processes during monthly calls.
- Part of the “HeRe is great!” team which promotes diversity and raises awareness by celebrating holidays from all over the world and raising money for charity.
- Raise Purchase Orders, manage invoices and check finance reports by using finance systems such as SAP, Process Director and CCe Buy.
HR INTERN
CAPITA REAL ESTATE LONDON
02.2016 - 06.2016
- Assisted with new hire orientation preparation, scheduling and administration.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Organized and stored employment forms and information.
- Updated internal databases with new employee information, contact details and employment forms.
- Produce weekly and monthly reports to collate employee data and learning hours and use the results to give feedback to L&D managers.
- Collate and analyse data to produce information which feeds into our monthly KPI report, Managed employee administration by using the Capita Desktop database system and internal spreadsheets; e.g Recording appraisals, employee information, sickness absence, processing changes to T&C’s.
- Assisted managers with exit interviews by taking notes and collating information.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Responsible for the entire training cycle: book rooms, send out invitations, manage attendance.
Education
Bachelor - HR Management
VIVES University College
Kortrijk, Belgium06.2016
Skills
- Customer Relationship Management
- Global Payroll
- Project Management
- Microsoft programs
- SuccesFactors – Learning Management System
- Salesforce
- Payroll systems: Oracle, ADP, WagePoint, SimplePay, Ceridian Dayforce, Rise, Humi, Payworks
- Papaya Global – cloud-based SaaS platform
- PowerBI/PowerQuery
Languages
- English Fluent
- Dutch Fluent
- Punjabi Fluent
- French Reading proficiency
Timeline
Team Lead, Client Payroll Operations
Magnit Global
08.2023 - Current
Global Payroll Expert
PAPAYA GLOBAL
09.2022 - Current
PAYROLL SPECIALIST
LIVECA LLP
04.2021 - 09.2022
SENIOR PAYROLL SPECIALIST EMEA
ORACLE UK
05.2018 - 06.2020
L&D ADMINISTRATOR
COCA COLA EUROPEAN PARTNERS UK
11.2016 - 03.2018
HR INTERN
CAPITA REAL ESTATE LONDON
02.2016 - 06.2016
Bachelor - HR Management
VIVES University College
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