Harjit Kaur
Brampton,ON
Summary
Customer-focused professional dedicated to delivering exceptional service at BMO by accurately supporting transactions, assisting customers with digital tools, and offering tailored advice on personal banking and credit card solutions. Committed to compliance and teamwork, with a strong focus on enhancing the customer experience and contributing to the overall success of branch goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
HDFC Bank
10.2023 - 11.2024
- Identified customer needs and provided tailored banking solutions, including referrals to specialized colleagues.
- Handled transactions and customer inquiries accurately and efficiently.
- Guided customers on digital and self-serve banking tools.
- Recommended personal banking and credit card products based on needs.
- Supported branch operations through cash management, filing, and opening/closing tasks.
- Escalated complex issues to management as required.
- Collaborated with team members to enhance customer experience and achieve branch business goals.
Education
Master of Commerce (M. Com) - Banking & Insurance services, Financial Accounting, Corporate Finance, Consumer behaviour
Guru Nanak Dev University
01.2024
Bachelor of Commerce (B. Com) - Accounting, Business Economics, Business Law, Financial Management
Guru Nanak Dev University
01.2022
Canadian Securities Course (CSC) - undefined
Canadian Securities Institute (CSI)
08.2025
Skills
- Customer Needs Assessment
- Relationship Building
- Personal Banking
- Credit Card Guidance
- Transaction Handling
- Cash Management
- Digital Banking
- Self-Serve Tools Support
- Compliance
- Regulatory Adherence
- Team Collaboration
- Branch Support
- Communication
- Interpersonal Skills
- Organization
- Information Accuracy
- Marketing Promotions
- Opportunity Identification
Certification
Canadian Securities Course (CSC), Canadian Securities Institute (CSI), 08/01/25
Training
Banking & Insurance, Completed as coursework in first semester
Communication And Technical Skills
- Fluent in English, Punjabi, and Hindi
- Proficient in MS Office (Word, Excel, PowerPoint), Internet
Timeline
Customer Service Representative
HDFC Bank
10.2023 - 11.2024
Master of Commerce (M. Com) - Banking & Insurance services, Financial Accounting, Corporate Finance, Consumer behaviour
Guru Nanak Dev University
Bachelor of Commerce (B. Com) - Accounting, Business Economics, Business Law, Financial Management
Guru Nanak Dev University
Canadian Securities Course (CSC) - undefined
Canadian Securities Institute (CSI)
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