Harjit Singh
Calgary,AB
Summary
Dynamic Food and Beverage Supervisor with a proven track record at Concord Hospitality Enterprises, excelling in staff training and inventory management. Renowned for creative cocktail menu development and exceptional customer service, consistently enhancing guest satisfaction and operational efficiency. Adept at resolving conflicts and fostering teamwork, driving a positive work environment. Skilled Food and Beverage Supervisor with experience managing restaurant operations, optimizing dining services, and improving customer satisfaction. Possesses strong leadership skills, with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
CONCORD HOSPIALITY ENTERPRISES
Calgary, AB
06.2023 - Current
- Resolved conflicts between staff members professionally, while encouraging team-building skills among employees.
- Investigated customer complaints promptly and took corrective action as needed.
- Ensured compliance with health department regulations regarding food safety standards.
- Developed and implemented inventory control systems to reduce food and beverage costs while maintaining quality standards.
- Managed staff scheduling by budget constraints and labor laws.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables, and overall guest satisfaction levels.
- Ordered supplies from vendors regularly according to established guidelines.
- Trained new hires in proper food and beverage handling techniques and safety regulations.
- Conducted daily staff meetings to discuss work performance, customer service, and operational concerns.
- Consistently maintained high cleanliness levels, organization, storage, and sanitation of food and beverage products to ensure quality.
- Coordinated banquet staff to ensure efficient guest services.
- Collaborated with the catering sales team to plan events that exceeded clients' expectations.
- Reviewed banquet orders and communicated changes with kitchen staff.
- Maintained accurate records of employee attendance and payroll information.
Bartender
Compass group
Calgary, AB
01.2023 - 07.2023
- Company Overview: WestJet Elevation Lounge - YYC Airport
- WestJet Elevation Lounge - YYC Airport
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Resolved customer complaints professionally.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties, including restocking supplies.
Bartender
Royal Caribbean International
Miami, USA
09.2017 - 01.2022
- Company Overview: Miami, FL
- Verified identification of customers to confirm meeting legal age requirements for consumption of alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Stocked bar with beer, wine, liquor and related supplies.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Prepared over 200 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 100 patrons per shift.
- Designed and implemented new cocktails to drive customer interest and sales.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Optimized bar inventory and storage to effectively meet expected business targets with adequate stock.
- Miami, FL
Barista
Royal Caribbean International
Miami, USA
01.2015 - 04.2017
- Company Overview: Miami, FL
- Maintained highest standards of conduct and service to support company reputation.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Redesigned coffee menu for improved readability.
- Educated customers on beverage menu items and provided samples of daily brews.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Greeted guests with pleasant smile and superior customer service.
- Cleaned and sanitized work areas, utensils and equipment.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Miami, FL
Master Mixologist
Spirits Equation
Mumbai, India
07.2009 - 02.2011
- Company Overview: Maharashtra, Mumbai
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Maharashtra, Mumbai
Education
WSET Level 1 and 2 Award - Wines
Fine Vintage
Calgary, AB06.2021
Bartending Certification Course -
Metropolitan School of Bartending
Calgary, AB02.2020
Professional Bartending Course -
Cocktails and Dreams School of Bar and Beverage Management
Mumbai, India05.2006
Diploma - Food & Beverage Service
Chandigarh Institute of Hotel Management & Catering Technology
Chandigarh, India01.2005
Skills
- Extensive knowledge in all spirits
- Creative in cocktail menu development
- Customer service orientated
- Knowledge of basic accounting
- Proficient in mixology
- Skilled in suggestive selling
- Staff training
- Scheduling management
- Bar management
- Banquet operations
- Inventory management
Certification
- Pro-Serve Liquor Staff Training, 03/2021
- STCW Training, 2019
Timeline
Food and Beverage Supervisor
CONCORD HOSPIALITY ENTERPRISES
06.2023 - Current
Bartender
Compass group
01.2023 - 07.2023
Bartender
Royal Caribbean International
09.2017 - 01.2022
Barista
Royal Caribbean International
01.2015 - 04.2017
Master Mixologist
Spirits Equation
07.2009 - 02.2011
WSET Level 1 and 2 Award - Wines
Fine Vintage
Bartending Certification Course -
Metropolitan School of Bartending
Professional Bartending Course -
Cocktails and Dreams School of Bar and Beverage Management
Diploma - Food & Beverage Service
Chandigarh Institute of Hotel Management & Catering Technology
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