Harjit Kaur
Edmonton,AB
Summary
Accomplished Warehouse Supervisor with a proven track record at Vishal Mega Mart, enhancing workflow and productivity by mentoring staff and refining policies. Excelled in customer service at Daffodils Immigration, boosting loyalty through effective problem-solving. Skilled in MS Office and staff training, demonstrating a positive attitude and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Warehouse Supervisor
Vishal Mega Mart
05.2021 - 06.2024
- Supervised shipping and receiving, distribution and workplace safety.
- Kept detailed records of inventories and merchandise inventory transactions.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Completed daily operations on time and maintained high standards of accuracy.
Customer Service Representative
Daffodils Immigration
06.2016 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
MBA - HR, Marketing
Punjab Technical University
Punjab,India07.2016
Bachelor`s of Computer Application - Computer
Government College
Malerkotla,Punjab,India07.2013
Skills
- Staff Management
- Staff Training
- Problem-Solving
- Customer care
- Positive Attitude
- Computer Skills
- MS Office
Timeline
Warehouse Supervisor
Vishal Mega Mart
05.2021 - 06.2024
Customer Service Representative
Daffodils Immigration
06.2016 - 03.2021
MBA - HR, Marketing
Punjab Technical University
Bachelor`s of Computer Application - Computer
Government College
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