HARJINDER KAUR DHANOA
Surrey,BC
Summary
Dedicated and forward-thinking professional with over one year of experience in operations management, customer service and team leadership.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Subway
02.2019 - 11.2022
- Applied strong leadership talents and problem-solving skills.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Breakfast Attendant
Pomeroy Inn & Suites
09.2019 - 02.2020
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
Crew Member
McDonald's
06.2017 - 07.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Computer Operator
Ons Infotech
06.2013 - 08.2015
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
Office Administrative Assistant
Canada Cedar Fencing Ltd.
11.2022 - 11.2023
- Coordinate office activities to ensure efficiency and compliance.
- Supervise administrative staff and manage responsibilities.
- Maintain records of invoices and payments.
- Monitor and manage office supplies.
Education
Post-Diploma Information Technologies
College of The New Caledonia
Prince George, BC2019
Bachelor of Science - Computer Science
Baba Farid Group of Institutions
Deon, Bathinda2013
Skills
- Excellent capacity to retain new thing
- More focused to provide timely and satisfactory customer service
- Dealing with a wide range of people with flexibility and open-mindedness
- Focusing smoothly and entirely from one activity to another
- Experienced in using social media platforms for business purposes(Facebook, Twitter, LinkdIn, Whatsapp)
Timeline
Office Administrative Assistant
Canada Cedar Fencing Ltd.
11.2022 - 11.2023
Breakfast Attendant
Pomeroy Inn & Suites
09.2019 - 02.2020
Supervisor
Subway
02.2019 - 11.2022
Crew Member
McDonald's
06.2017 - 07.2019
Computer Operator
Ons Infotech
06.2013 - 08.2015
Post-Diploma Information Technologies
College of The New Caledonia
Bachelor of Science - Computer Science
Baba Farid Group of Institutions
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