Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harjinder Singh

Harjinder Singh

Williams Lake,BC

Summary

  • Proficient in all MS office, power point, excel with a good knowledge of social media technology.
  • Strong team player acquiring the abilities to complete the projects on time.
  • Excellent analytical and interpersonal abilities, ability to manage multiple priorities with a positive attitude.

Overview

7
7
years of professional experience

Work History

Sales Associate

Ranchland Honda
12.2021 - Current
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Parts and Service Advisor

Ranchland Honda
11.2021 - Current
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Shift Manager

Subway
06.2018 - 07.2021
  • Ensuring that the restaurant runs smoothly and efficiently
  • Including overseeing food preparation, service, and customer interactions
  • Managing inventory and supplies, including ordering and stocking products, tracking sales and waste, and monitoring food costs
  • Maintaining a clean and organized restaurant environment, including enforcing food safety and hygiene standards and ensuring that equipment is properly maintained
  • Managing finances, including monitoring sales, labor costs, and expenses, and preparing financial reports
  • Ensuring compliance with company policies and procedures, including health and safety regulations and food preparation standards
  • Interacting with customers and addressing any concerns or complaints
  • Analyzing data and making decisions to improve restaurant operations and profitability.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Team Member

Tim Hortons
01.2017 - 05.2018
  • Address customer concerns and complaints promptly and professionally
  • Seek feedback from customers and use it to improve service quality
  • Adhere to safety guidelines and ensure the service area is compliant with industry regulations
  • Stay up-to-date with industry trends, service techniques, and manufacturer-specific information.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Education

Post Diploma in Information Technologies -

College of New Caledonia
Prince George, British Columbia
12.2016

Bachelor of Computer Applications -

Punjabi University
Patiala, Punjab
08.2013

Skills

  • Client Account Management
  • Positive Customer Engagement
  • Multitasking
  • Relationship Building
  • Upselling

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Sales Associate

Ranchland Honda
12.2021 - Current

Parts and Service Advisor

Ranchland Honda
11.2021 - Current

Shift Manager

Subway
06.2018 - 07.2021

Team Member

Tim Hortons
01.2017 - 05.2018

Post Diploma in Information Technologies -

College of New Caledonia

Bachelor of Computer Applications -

Punjabi University

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Harjinder Singh