Harjinder Kaur
Fredericton,Canada
Summary
A highly organized and hard-working individual seeking for a role to enhance my career in a reputable organization to utilize my customer service skills for the growth of the organization as well as to expand my learnings, knowledge and skills. Excelled in enhancing team productivity and customer satisfaction through innovative service strategies and ideas.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Shadow security
Fredericton, NB
03.2025 - Current
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to detect and deter potential security threats.
- Responded promptly to alarms and incidents, ensuring proper reporting procedures.
- Documented daily activities, incidents, and observations in detailed reports.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
Manager
McDonald's
Fredericton, NB
09.2022 - Current
- Providing excellent wait service to ensure satisfaction
- Delegate tasks to the team members
- Developed and implemented a customer service training program, demonstrating strong organizational and communication skills
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Monitored sales activities and identified opportunities for improvement.
Team Leader
Dollarama
Fredericton, NB
09.2022 - 05.2025
- Coached, mentored, and motivated staff to help them reach peak performance levels
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Ensured that all safety regulations were followed by staff at all times
- Analysed team performance data to identify areas for improvement and develop strategies for success
- Provided guidance and support to team members, ensuring their tasks were completed in a timely manner.
- Helping customers to find products and any of their questions
Receptionist
Lufa Farms
Montreal, Quebec
03.2020 - 02.2022
- Maintained detailed and accurate records of visitor requests and of calls received
- Scheduled appointments and maintained and updated appointment calendars
- Provided typing, word processing, and clerical support and assisted with special projects
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
Education
HIGH SCHOOL DIPLOMA - Business Analysis and Process Management
Montreal college of IT
MontrealBACHELORS OF COMMERCE - COMMERCE
MGC University
India, PunjabSkills
- Time Management
- Team work
- Verbal and written communication
- Team Leadership
- Communication skills
Personal Information
Certification
- Trucking dispatch and load brokerage specialist
- First Aid Certification
- CPR
Timeline
Security Officer
Shadow security
03.2025 - Current
Manager
McDonald's
09.2022 - Current
Team Leader
Dollarama
09.2022 - 05.2025
Receptionist
Lufa Farms
03.2020 - 02.2022
HIGH SCHOOL DIPLOMA - Business Analysis and Process Management
Montreal college of IT
BACHELORS OF COMMERCE - COMMERCE
MGC University