Harjinder Kaur
Fredericton,NB
Summary
A highly organized and hard-working individual seeking for a role to enhance my career in a reputable organization to utilize my customer service skills for the growth of the organization as well as to expand my learnings, knowledge and skills. Excelled in enhancing team productivity and customer satisfaction through innovative service strategies and ideas.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MANAGER
mcdonald's
Fredericton, NB
09.2022 - Current
- Providing excellent wait service to ensure satisfaction
- Greet and escort customer to their tables
- Communicate order details to the kitchen staff
- Developed and implemented a customer service training program, demonstrating strong organizational and communication skills
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Monitored sales activities and identified opportunities for improvement.
ASSISTANT TEAM LEADER
dollarama
Fredericton, NB
09.2022 - Current
- Coached, mentored, and motivated staff to help them reach peak performance levels
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Ensured that all safety regulations were followed by staff at all times
- Analyzed team performance data to identify areas for improvement and develop strategies for success
- Provided guidance and support to team members, ensuring their tasks were completed in a timely manner.
Manager
Burger King
Fredericton, NB
02.2022 - 09.2022
- Followed up with customers regarding food quality, service, and overall satisfaction
- Analyzed customer feedback surveys to identify areas of improvement in business
- Handled customer complaints and inquiries in a courteous and efficient manner
- Tracked all incoming calls and emails from customers using appropriate software applications
- Upsell additional products when appropriate.
RECEPTIONIST
Lufa farms
Montreal, QC
03.2020 - 02.2022
- Maintained detailed and accurate records of visitor requests and of calls received
- Scheduled appointments and maintained and updated appointment calendars
- Provided typing, word processing, and clerical support and assisted with special projects
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
Education
BACHELORS OF COMMERCE IN COMMERCE -
Punjabi university
IndiaHIGH SCHOOL DIPLOMA - Business Analysis And Process Management
Montreal college of IT
Montreal03.2019
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN ACCOUNTANCY -
World university
India03.2017
Skills
- Time Management
- Team work
- Verbal and written communication
- Team Leadership
- Creativity
- Flexibility
- Communication skills
Certification
Trucking dispatch and load brokerage specialist
Timeline
MANAGER
mcdonald's
09.2022 - Current
ASSISTANT TEAM LEADER
dollarama
09.2022 - Current
Manager
Burger King
02.2022 - 09.2022
RECEPTIONIST
Lufa farms
03.2020 - 02.2022
BACHELORS OF COMMERCE IN COMMERCE -
Punjabi university
HIGH SCHOOL DIPLOMA - Business Analysis And Process Management
Montreal college of IT
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN ACCOUNTANCY -
World university
Trucking dispatch and load brokerage specialist