Summary
Overview
Work History
Education
Skills
School project
Timeline
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Harjinder Kaur

Toronto,ON

Summary

Dedicated professional with a strong focus on client satisfaction and proven adaptability in dynamic environments. Skilled in delivering exceptional customer service, resolving issues efficiently, and maintaining strong client relationships. Adept at navigating fast-paced settings and providing tailored solutions to meet diverse client needs.

Overview

2
2
years of professional experience

Work History

Concierge

Regal security
Toronto, Ontario
07.2024 - Current
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.

Security Officer

Securitas Canada
Toronto, Ontario
02.2023 - Current
  • Provided attentive and courteous assistance to customers, addressing their inquiries and concerns promptly to ensure a positive banking experience.
  • Maintained a secure environment by actively monitoring for suspicious activities, while prioritizing the safety and comfort of clients and staff.
  • Delivered clear instructions and information to customers, helping them feel secure and informed during their visit.

Education

BUSINESS ANALYTICS -

Lambton College
Mississauga, ON
04.2024

BSC. (HONS.) MATHEMATICS -

Punjabi University
Patiala, India
05.2021

Skills

  • Customer Service
  • Administrative Support
  • Guest experiences
  • Telephone Etiquette
  • Excellent Multitasking
  • Microsoft Office proficiency
  • Sales and Product Knowledge
  • Communication Skills

School project

Data Breach In Capital One

  • Objective: Investigated the 2019 data breach incident at Capital One.
  • Key Responsibilities: Researched the breach's causes, methods, and impact.
    Analyzed data breach patterns using Power BI for visual insights.
    Evaluated the effectiveness of Capital One's response and mitigation strategies.
    Provided recommendations for enhancing cybersecurity measures.
  • Skills Developed: Cybersecurity analysis, Power BI data visualization, research, and data protection strategies.

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Timeline

Concierge

Regal security
07.2024 - Current

Security Officer

Securitas Canada
02.2023 - Current

BUSINESS ANALYTICS -

Lambton College

BSC. (HONS.) MATHEMATICS -

Punjabi University

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Harjinder Kaur