Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harjinder Kaur

GTA,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Elderly Caretaker

Camilla Care
04.2022 - 12.2023
  • Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
  • Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
  • Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and well-being.
  • Collaborated with healthcare professionals to develop comprehensive meal plans that addressed the specific needs of each client.

Warehouse Picker

Champman's Ice Cream
04.2021 - 02.2022
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, and adhering to safety regulations.
  • Streamlined order processing with the effective use of barcode scanners and warehouse management software.
  • Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.

Customer Sales Representative

Dmart
06.2019 - 05.2020
  • Make at least 100 – 120 outbound calls to the customers, generate leads, and pitch clients regarding company services provided
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Improved sales revenue by 4% with effective communication of product features, benefits, and promotions.
  • Streamlined internal processes for better efficiency in handling customer inquiries and order processing.

Education

High School Diploma -

SGG – Senior Secondary
India
03.2019

DIPLOMA IN BUSINESS -

Sheridan College (Brampton)
12.2022

Skills

  • Product Knowledge
  • Data Entry
  • Data Collection
  • Call Management
  • Account Management
  • Quality Assurance Controls
  • Customer Relations
  • Retail Store Support
  • Complaint Resolution
  • Appointment Scheduling
  • Active Listening

Languages

English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Elderly Caretaker

Camilla Care
04.2022 - 12.2023

Warehouse Picker

Champman's Ice Cream
04.2021 - 02.2022

Customer Sales Representative

Dmart
06.2019 - 05.2020

High School Diploma -

SGG – Senior Secondary

DIPLOMA IN BUSINESS -

Sheridan College (Brampton)

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Harjinder Kaur