Harjeet Kaur
Brampton,ON
Summary
Dedicated Transportation Dispatcher with expertise in scheduling, tracking, and troubleshooting transportation issues. Proven ability to meet tight deadlines and customer expectations.
Overview
7
7
years of professional experience
Work History
Transportation Dispatcher
Star transportation Inc
Bolton, Canada
11.2021 - 10.2024
- Successfully managed fleet vehicles, ensuring that all deliveries and pickups were completed in a timely and efficient manner
- Proficiency in Outlook, Gmail, MS Word, PowerPoint, Load link, DAT, xpert dispatch, Border connect, fleet manager.
- Border clearance through border connect -PAPS and PARS
- Receive and dispatch orders
- Maintain record like proof of delivery, driver logs
- Solve customer complaints
- Find potential clients and negotiate rates
- Established strong relationships with customers and vendors to ensure the timely delivery of goods and services
- Coordinated with the transportation team to ensure that the most efficient routes were taken for deliveries and pickups
- Maintained detailed records of route times and service levels for each job
- Developed and maintained an effective system for managing customer requests and complaints
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Provided support to drivers in regards to directions, paperwork.
- Utilized routing software to optimize delivery routes, improving efficiency.
- Tracked all shipments using GPS technology in order to provide real-time updates.
- Received and processed customer orders for transportation services.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Negotiated rates with third-party carriers for outsourced transportation needs.
- Send paperwork to custom brokers and make ACI and ACE manifest
Transportation Dispatcher
Metro X inc
Caledon, Canada
05.2017 - 10.2021
- Managed daily operations of the dispatch office, including staffing, scheduling and customer service
- Responsible for dispatching all deliveries as well as picking up freight from customers and coordinating window times to satisfy customer needs
- Control over the entering and exit of local deliveries
- Coordinated and planned pickup and delivery
- Coordinated loads for trucks on a daily basis, as well as negotiate prices
- Handle drivers and resolve their issues related to trucks and trailers
- Answering all calls related to drivers and customers
- Proficiency in Outlook, Gmail, MS Word, PowerPoint, Load link, DAT, xpert dispatch, Border connect.
Security Guard
Patrolman security services Inc
05.2018 - 06.2021
- Reviewed security logs to ensure proper documentation was maintained.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Observed surveillance cameras for any suspicious activity or intruders.
- Completed incident reports regarding violations of policies or procedures.
- Monitored CCTV systems to ensure safety and security of premises.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Enforced safety regulations and monitored access control points.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Responded to alarms, emergencies, and disturbances.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Answered questions from the public regarding facility rules and regulations.
Education
Diploma - Travel And Tourism
Cambrian College of Applied Arts And Technology
North York ,ON10-2019
Skills
- Dispatching
- Multi-tasking
- Teamwork
- Leadership
- Problem Solving
- Scheduling
- Customer Service
- Communication
- Organizational Skills
- Problem-solving
- Time Management
- Data Entry
- Work ethic
- Attention to Detail
- Creativity
- Adaptability
- Logistical operations
- Weather conditions awareness
- Logistics coordination proficiency
- Fleet operations
- Vehicle maintenance awareness
- Emergency response preparedness
- Safety processes and procedures
- Critical Decision-making
- Route planning
- Transportation safety protocols
- Effective time management
- Relationship building
- Transportation management
- Work order entry
- Documentation and paperwork
- Dispatch software
- Record keeping
- Tracking tasks
- Dispatch of drivers
- Oral and written communications
Languages
- Hindi
- English
- Punjabi
Timeline
Transportation Dispatcher
Star transportation Inc
11.2021 - 10.2024
Security Guard
Patrolman security services Inc
05.2018 - 06.2021
Transportation Dispatcher
Metro X inc
05.2017 - 10.2021
Diploma - Travel And Tourism
Cambrian College of Applied Arts And Technology