Summary
Overview
Work History
Education
Skills
Certification
Timeline
Harjasleen Kaur

Harjasleen Kaur

Summary

Passionate and highly-organized individual with comprehensive experience driving business success by creating and implementing effective digital and social media marketing strategies. Solid history of leading SEO (Search Engine Optimization), SEM (Search Engine Marketing), data-driven marketing, paid-to-advertise, and CRM tools. Possess remarkable expertise in generating customer-centric promotional campaigns to establish strong company reputation, improve audience reach, and sustain brand's presence in market. Proficient at developing engaging content for website,social media, and multiple digital platforms/channels,such as Meta, Instagram, TikTok, YouTube and LinkedIn. Coherent communicator with ability to liaise across all enterprise levels as well as foster strong relationships with internal teams and customers.

Overview

4
4
years of professional experience
5
5
Certification

Work History

Technical Support Specialist

Concentrix
07.2021 - Current
  • Provided technical support for business and education customers, Apple's Pro-Apps (including but not limited to Final Cut Pro, Logic Pro, Aperture) and Server and Apple Configuration applications.
  • Reported to Corporate Support Engineering teams via bug tracking tools, emerging issues and/or complex technical issues in order to find resolution and to provide product technical feedback to Engineering teams.
  • Primary point of contact to provide guidance and ensure rapid identification of emerging issues for professional solutions.
  • Experience with remote desktop applications and help desk software, submitted service tickets for equipment maintenance requests.
  • Constructed individual case reference files and support interactions in system and updates case management database.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Medical Interpreter

Language Line Solutions
12.2022 - Current
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
  • Interpreted services to patients during medical emergency situations and coordination of ongoing treatment.
  • Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
  • Translated surgical procedural information to facilitate understanding between doctors and patients.
  • Streamlined patient and provider interaction by providing channel of effective communication.
  • Verified understood medical information for patients by simplifying any jargon.

Executive Assistant

Career Education Council
07.2022 - 12.2023
  • Assisted in administrative follow up of organizational fundraising,multimedia and digitalization of services,including development of new portal for organization.
  • Assisted the Executive Director of the organization with development,planning and implementation of strategies to increase collaborations with sponsored partners.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Used software to coordinate meetings, appointments and tasks for senior executives.
  • Provided online training to team members for the organization's new portal via web tutorials and meetings.

Outreach Assistant

Career Education Council
01.2021 - 07.2021
  • Responsible to outreach and establish professional collaborative relationships with Student Recruitment Officers of Ontario post-secondary institutions.
  • Participated in outreach with special service health care facilities, community-based organizations, advocacy groups, ethnic media and local government leaders.
  • Attended training programs, modules, workshops and seminars to keep up-to-date on project objectives and new policies or procedures.
  • Responsible for creating monthly reports of outreach, research and educational activities.
  • Improved ongoing presence to assess new channels by devising and deploying social media/online community management strategy
  • Influenced decision-making process regarding future initiatives by producing regular monitoring reports, and providing insight on tactical successes, potential improvements, and industry best practices
  • Raised brand awareness by establishing variety of social media channels, such as LinkedIn, and Instagram


Content Moderator

Majorel North America
01.2020 - 01.2021
  • Achieved desired outcomes by navigating content, reviewing images, and reading texts, while separating any related issues
  • Supported informed decision-making by reviewing internal data and offering substantive recommendations to management during meetings
  • Developed and executed robust scheduling strategies aimed at optimizing social media content on consistent basis
  • Met long-term organizational objectives by training, mentoring, and coaching new colleagues in organizational practices and expectations
  • Increased visitors' engagement by maintaining extensive knowledge regarding standards and operational protocols to flag or remove content
  • Nominated out of 200 colleagues to serve as an active member of marketing team, involved in building new social media campaigns for a high-value client.

Education

Advanced Diploma - Public Relations

Conestoga College, Kitchener, ON
2021

Education in Public relations with focus on Business Communications, Digital Media, Marketing, Outreaching, Digital Fundraising and Content Creation.

High School Diploma -

Gadps
2018

Skills

  • Social Media Management Digital Content Creation Graphic Designing KPIs, SEO, & SEM Management
  • Event Management Content Calendar Management Copywriting & Editing Influencer Marketing
  • Content Writing Email Marketing Paid Advertisement Strategy Online Traffic Monitoring
  • Microsoft Office – Word, Excel, PowerPoint & MS Project
  • Adobe Creative Cloud – Photoshop, Spark, Lightroom, Illustrator, InDesign, & Premiere Pro
  • Platforms – Google, Instagram, Twitter, Facebook, YouTube, TikTok, Pinterest, Snapchat & LinkedIn
  • Marketing Tools – HubSpot, Hootsuite, Meta, SEMrush, Sprout Social, Google Analytics & Canvas

Certification

The Fundamentals of Digital Marketing – Google Digital Garage

Social Marketing Certificate – Hootsuite

Hootsuite Platform Certificate – Hootsuite

Advanced Google Analytics – Google

Emergency First Aid and CPR Training Certificate

Timeline

Medical Interpreter - Language Line Solutions
12.2022 - Current
Executive Assistant - Career Education Council
07.2022 - 12.2023
Technical Support Specialist - Concentrix
07.2021 - Current
Outreach Assistant - Career Education Council
01.2021 - 07.2021
Content Moderator - Majorel North America
01.2020 - 01.2021
Conestoga College - Advanced Diploma, Public Relations
Gadps - High School Diploma,

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