Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Harjas Kaur

WINDSOR,ON

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

2
2
years of professional experience

Work History

Service Desk Technician

Next Dimension
05.2023 - 07.2023
  • Provided first-level technical support to internal users, addressing software, hardware, and network issues via phone, email, and remote assistance tools.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Collaborated with cross-functional teams to escalate complex technical issues to higher-level support and provided detailed documentation for efficient problem resolution.
  • Participated in on-call rotations to provide after-hours technical support for critical incidents, ensuring uninterrupted business operations.
  • Gained proficiency in using remote desktop tools and ticketing systems to log, track, and manage support requests.

Team Member

Tim Hortons
08.2021 - 04.2023
  • Developed strong customer service and product knowledge skills to enhance individual and team performance
  • Maintained productive, efficient approach to all tasks
  • Developed strong cooperative relationships with coworkers and managers.

Education

High School Diploma -

St. Clair College
Windsor, ON
06.2023

Associate of Science: 12th Grade -

Major R.N. Kapoor DAV Senior Secondary School
Ambala Cantt Haryana
05.2019

Skills

  • Operating Systems: Windows 7, Windows 8, Windows 10, Windows Server 2008 R2, Windows Server 2016, CentOS 7, Cisco IOS,Ubuntu
  • Software Tools: Active Directory, Exchange Server 2010, Hyper-V Manager, PuTTY, Wireshark, VMware
  • Programming Language: HTML, BASH, CSS
  • Running multiple virtualized environments at once using VMWare Workstation Pro 14/15/16 and azure cloud environment
  • TRoubleshooting software, hardware and firmware on laptops and desktops
  • Experience in writing documentation materials during troubleshooting
  • IPv4 and IPv6 addressing in LAN/WAN network environments
  • Microsoft Windows and Office
  • Configuring Cisco switches, routers and firewalls
  • Printers and Peripherals

Accomplishments

    Cracked IIT JEE Mains ALL India Engineering Entrance Exam in 2019

Timeline

Service Desk Technician

Next Dimension
05.2023 - 07.2023

Team Member

Tim Hortons
08.2021 - 04.2023

High School Diploma -

St. Clair College

Associate of Science: 12th Grade -

Major R.N. Kapoor DAV Senior Secondary School

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Harjas Kaur