Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harjagdeep Singh

Brampton

Summary

Dynamic professional driver with a proven track record at BJS Transport, excelling in route planning and customer service. Recognized for maintaining a clean driving record and enhancing fuel efficiency through strategic driving techniques. Adept at building client relationships, ensuring timely deliveries, and adhering to safety protocols for optimal performance.

Overview

8
8
years of professional experience

Work History

Professional Driver

BJS Transport
06.2021 - Current
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
  • Picked up loads and secured properly to maintain safety and avoid damaging products.
  • Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for DELIVERIES
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Enhanced route planning efficiency for optimized travel time and fuel consumption.
  • Enhanced overall road safety by participating in ongoing defensive driver education courses.
  • Established positive relationships with clients, fostering repeat business opportunities for the company.
  • Maximized fuel economy through careful monitoring of speed limits and employing conservative acceleration techniques.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
  • Kept completely clean driving record with no reportable incidents.
  • Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
  • Familiar with GTA Area

Customer Service Representative

Freedom Mobile
03.2017 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Education

ELECTRONICS AND COMMUNICATION ENGINEERING -

PUNJAB TECHNICAL UNIVERSITY
07-2012

Skills

  • City and non-city driving
  • Route planning
  • Safe driving record
  • Verbal and written communication
  • Punctuality
  • Safety protocols
  • Defensive driving
  • Fuel efficiency
  • Accident prevention
  • Reporting skills
  • Vehicle maintenance
  • Documentation skills
  • Traffic laws
  • Load securing
  • Safe driving techniques
  • GPS and route planning
  • Safety management
  • DOT compliance
  • CDL license
  • Valid Driver's license
  • Safe driving practices

Languages

English
Full Professional

Timeline

Professional Driver

BJS Transport
06.2021 - Current

Customer Service Representative

Freedom Mobile
03.2017 - 03.2021

ELECTRONICS AND COMMUNICATION ENGINEERING -

PUNJAB TECHNICAL UNIVERSITY

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Harjagdeep Singh