Summary
Overview
Work History
Skills
Educationcertification
Key Deliverables
References
Timeline
Generic

Haritha Visagan

Bowmanville,ON

Summary

  • Experienced Business Analyst with more than 6 years of expertise in Business Analysis within the Retail, Telecom, and Insurance sectors.
  • Profound knowledge and understanding of SDLC (Software Development Life Cycle) phases such as Requirements gathering, Analysis, Design, Development, and Testing for software development.
  • Significant experience working in different methodologies including Agile, SDLC, Waterfall, and Scrum.
  • My expertise lies in collaborating with both business and technical partners to deliver effective business process solutions that align with enterprise needs.
  • Proficient in identifying project stakeholders, eliciting requirements, analyzing, documenting, and articulating them into functional, non-functional, transitional, quality, and usability requirements.
  • I have strong analytical skills and can perform different types of analyses like Gap analysis, SWOT analysis, Cost-Benefit Analysis, ROI analysis, Market Analysis, and Acceptance Testing.
  • Well-versed in UML for generating Use Case Diagrams, Activity diagrams, Process Modelling Diagrams, Process Mapping, Process Flows, Wireframes, Mockups, Design Reviews, and Prototypes. Proficiency in working with Business Process Management Notation (BPMN).
  • Extensive technical documentation skills in preparing BRD (Business Requirements Document), FRD (Functional Requirements Document), FSD (Functional Specification Documents), NFRD (Non-Functional Requirements Document), SRD (Software Requirements Document), SDD (Software Design Document), and Data Specifications.
  • Engaging in data-related tasks such as Data Conversion, Data Collection, Data Analysis, Data Mapping, and Data Modeling.
  • Experiences at coordinating with testing team for a variety of test types including Functional, System Integration, Regression, BAT, and UAT Testing.
  • Possessing exceptional verbal and written communication skills. Skilled at engaging stakeholders with outstanding facilitation, problem-solving, negotiation, time management, visual thinking, and interpersonal skills.
  • A motivated individual with a proven track record who can adapt and multitask collaboratively.

Overview

14
14
years of professional experience

Work History

Sr. Business Analyst

ROGERS
01.2023 - Current
  • Facilitated and guided Release Planning, Sprint Planning, daily scrum, Backlog Grooming, and Retrospective meetings
  • Assisted product owner for generating Burnup and Burndown charts as well as in calculating velocity of the team
  • Aided the development teams to further decompose complex user stories into simplified executable versions
  • Accuracy and compliance testing of user stories to ensure that stories are accepted and validated without dispute
  • Knowledge of logging and maintaining issues (Epics, Stories, and Tasks) onto JIRA platform
  • Worked collaboratively with Business owners and development team to assist in the development of Project Impact and Process Control Plan documentation
  • Attended estimation meetings along with the development team to provide high-level estimates (Story Points) for the items in product backlog
  • Helped in developing key functional requirements specifications to create use cases and process flow diagrams for functional requirements
  • Supported the product owner in conducting Daily Scrum Meetings, Monthly Reviews meetings, sprint reviews and sprint retrospectives and monitoring action items for process improvement
  • Analyzed cost-effective solutions for process changes and change management issues
  • Skilled in using SQL and Microsoft tools to analyze complex data and recommended solutions to augment customer relationship and retention rate
  • Active participation during backlog refinement and sprint planning events with the development team to assist them with estimation strategies and prioritization techniques of user stories
  • Trained team members with Agile processes and artifacts and facilitated Sprint events
  • Good knowledge and understanding of technologies such as UML, data mapping, and real-time APIs
  • Created and groomed Project Backlog Stories for business stakeholders and technology partners
  • Promoted business process security activities and policy enforcement.

Business Analyst

MANULIFE INSURANCE
08.2020 - 12.2022
  • Registered and accurately reflected the business activity process descriptions by creating Business Requirements Document (BRD)
  • Created test plans and test scenarios based on business requirements
  • Assisted third-party applications by holding JAD Sessions and vendor meetings
  • Conducted an enterprise-wide integration analysis for the business application while providing new and customer-specific enhancements
  • Reduction of work redundancy through the development of requirements reports for daily activities
  • Used Rational UML to convert business requirements into technical specifications
  • Created and managed a risk register to categorize and highlight potential risks
  • Gathered and verified requirements from business process owners, SMEs (subject matter experts), and security audit teams through workshops and tutorial sessions
  • Effectively used JIRA / HPALM to create documentation for requirements specifications and Confluence to record use cases and activity diagrams
  • Ensured accurate communication on requirements and bug reports through direct collaboration with project managers and the internal security team
  • Conducted JAD, walkthroughs, teleconferences, meetings etc
  • With other teams to solve numerous problems
  • Verified that the test scripts run correctly and also meet the scenario description
  • Participated in development projects as an advisor in the field of business and systems use
  • Created the AS-IS and TO-BE states to carry out impact and progress analysis
  • Assisted account managers and business users with decision-making by conducting research, analysis, and providing recommendations.

Business Analyst

BEST BUY
03.2018 - 07.2020
  • Conducted workshops, delivered presentations to key stakeholders, and explained project process and procedures
  • Worked with business stakeholders to gather, confirm, and document both the current state (capabilities, business process, and pain points) and the to-be state (capabilities, business process, and change impacts)
  • Consistently managed stakeholder expectations and negotiated with project stakeholders to determine the most accurate and appropriate definition of scope, quality, and priorities
  • Ensured that organizational procedures and excellent practices for business analysis are adhered to for the duration of the project's lifecycle
  • Was part of design reviews with the project team
  • Documented Test Case, test scenarios on all activities which were later used to document process flow for JAD Session consensus
  • Coordinated with IT team to translate business requirements into functional requirements, review solutions, and supported UAT process
  • Conducted User Acceptance Testing to ensure that the needs of stakeholders were met
  • Created Functional specification documents for system upgrades
  • Used Visio, mapped out current process flows and future process
  • Collaborated with operations to study new procedures, templates, and training materials
  • Supported testing by documenting test cases and coordinating with the QA team.

Quality Control Associate

Dell Technologies
11.2011 - 03.2013
  • Functioned as a Quality Control Associate at Dell, focusing on website testing for Dell Shopping Websites
  • Communicated with developers to address bug fixes promptly and played a role in enhancing bug resolution
  • Conducted website testing, user testing, and troubleshooting to ensure successful live deployment
  • Generated detailed documentation and test cases outlining requirements for new processes for team members
  • Worked collaboratively with developers and interacted professionally with clients.

Customer Support Representative

Amazon
06.2010 - 08.2011
  • Addressed customer complaints, concerns, and inquiries via Chat/Calls/Emails
  • Assisted customers with refunds, replacements, and completing purchases on the Amazon Website
  • Promoted products and the company in a positive manner to attract customers, while also responding to questions and concerns
  • Escalated issues and questions to managers when needed
  • Compiled product and customer reports by analyzing data obtained from customer interactions, while multitasking to communicate with multiple customers simultaneously.

Skills

  • Business Analysis
  • Joint Application Development (JAD)
  • Business Case Development
  • Defect Management, Software Testing / UAT
  • Training and Development
  • Facilitation /Presentation
  • SCRUM Methodology
  • Software Development Life Cycle (SDLC)
  • Configuration and Change Management
  • MS Office Suite, Visio, Outlook
  • Swim lanes and use cases
  • Communication(verbal/written)
  • Project Management
  • Business Process Improvement (BPI)
  • Unified Modeling Language (UML) Use Case Diagrams
  • Customer service
  • Problem solving
  • Application Programming Interface (API)

Educationcertification

Academically, I have obtained a degree in Information Technology (B.Tech).

Key Deliverables

  • Business Requirement Document
  • Business Case Document
  • Process Flow Diagram
  • Project Charter
  • Process Mapping Document
  • Functional Requirement Document
  • Use case Document
  • Swim lanes and use case Diagram
  • Change Management Plan
  • Defect Tracking Document
  • Test Plans
  • Requirement Backlog
  • Requirement Traceability Matrix (RTM)
  • Data Mapping Document
  • UAT Document
  • Request for proposal

References

Available on Request

Timeline

Sr. Business Analyst

ROGERS
01.2023 - Current

Business Analyst

MANULIFE INSURANCE
08.2020 - 12.2022

Business Analyst

BEST BUY
03.2018 - 07.2020

Quality Control Associate

Dell Technologies
11.2011 - 03.2013

Customer Support Representative

Amazon
06.2010 - 08.2011

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Haritha Visagan