Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Greet customers warmly and assist with product inquiries, providing information on promotions and store policies to enhance the customer experience.
•Engaged with customers, answered product questions, and offered personalized suggestions to increase sales.
•Handled customer transactions and assisted in training new staff members in store policies and procedures.
•Resolve customer complaints and handle returns, exchanges, and refunds in compliance with store policies, ensuring customer satisfaction.
•Maintain a clean and organized checkout area, restocking impulse purchase items and ensuring all registers are operational.
•Assist with daily cash handling procedures, balancing registers, and preparing deposits with 100% accuracy.
•Collaborate with team members to meet daily sales goals and maintain smooth store operations during busy hours.
•Employee of the Month – Reliance Trends[05/2021]
Recognized for exceptional customer service and exceeding sales targets by 20% through upselling strategies.