Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Harita Raval

Bramtpon,Ontario

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Panchvati Supermarket
Brampton, Ontario
08.2024 - Current
  • Provide exceptional customer service by greeting and assisting customers with product selections, resolving complaints, and processing returns.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Operate point-of-sale systems, accurately handling cash, credit card, and digital transactions.
  • Maintain an organized store layout by restocking shelves, arranging product displays, and ensuring clean and safe aisles.
  • Helped manage promotional events and seasonal sales, driving a 10% increase in store traffic.
  • Assist in inventory counts, receive shipments, and stock merchandise efficiently to ensure availability.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Data Collector

Indian Institute of Public Health
Gandhinagar, Gujarat
06.2021 - 01.2023
  • Gathered data from surveys and questionnaires to ensure accuracy of information.
  • Collected, compiled, and analyzed data from multiple sources to create detailed reports.
  • Performed data entry operations using various software applications.
  • Interpreted results and identified trends in the collected data.
  • Developed and implemented new methods for collecting data more efficiently.
  • Reviewed existing procedures for collecting data and made improvements where necessary.

Customer Service Cashier

Reliance Trends
Ahmedabad, Gujarat
10.2019 - 08.2021

Greet customers warmly and assist with product inquiries, providing information on promotions and store policies to enhance the customer experience.

•Engaged with customers, answered product questions, and offered personalized suggestions to increase sales.
•Handled customer transactions and assisted in training new staff members in store policies and procedures.
•Resolve customer complaints and handle returns, exchanges, and refunds in compliance with store policies, ensuring customer satisfaction.
•Maintain a clean and organized checkout area, restocking impulse purchase items and ensuring all registers are operational.
•Assist with daily cash handling procedures, balancing registers, and preparing deposits with 100% accuracy.
•Collaborate with team members to meet daily sales goals and maintain smooth store operations during busy hours.

Education

BHMS - Homeopathic Medicine

North Gujarat University
India
08-2019

Skills

  • Customer Service Excellence
  • Product Knowledge & Upselling
  • Cash Register Operation
  • Inventory Management
  • Visual Merchandising
  • Conflict Resolution
  • Time Management
  • Team Collaboration

Accomplishments

•Employee of the Month – Reliance Trends[05/2021]
Recognized for exceptional customer service and exceeding sales targets by 20% through upselling strategies.

References

References available upon request.

Timeline

Retail Sales Associate

Panchvati Supermarket
08.2024 - Current

Data Collector

Indian Institute of Public Health
06.2021 - 01.2023

Customer Service Cashier

Reliance Trends
10.2019 - 08.2021

BHMS - Homeopathic Medicine

North Gujarat University
Harita Raval