Harita Naik
Niagara Falls
Summary
Dynamic business owner with a proven track record at Vastram Designer, excelling in client relations and operations management. Successfully enhanced customer satisfaction through strategic planning and efficient processes, leading to increased repeat business. Skilled in staff hiring and project management, fostering a high-performing team dedicated to achieving business goals.
Overview
4
4
years of professional experience
Work History
Owner
Vastram Designer
01.2023 - 05.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Hostess
Jackmex Mexican Bistro
01.2021 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Adf Fashion School
Gujarat IndiaSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Staff hiring
- Business development
Timeline
Owner
Vastram Designer
01.2023 - 05.2025
Hostess
Jackmex Mexican Bistro
01.2021 - 12.2023
High School Diploma -
Adf Fashion School
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