Harish Kumar
Hamilton
Summary
Dynamic Optical Manager with proven expertise at Hakim Optical, excelling in customer service and team leadership. Enhanced customer satisfaction through personalized solutions and effective communication. Skilled in optical measurements and inventory management, fostering a collaborative environment that boosted team engagement and sales conversion rates. Committed to delivering high-quality optical care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OPTICIAN
Hakim Optical
02.2020 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Optical Manager
Hakim Optical
09.2019 - Current
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Explained prescriptions, optical terminology and products to customers.
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Ensured compliance with industry regulations, maintaining accurate records and documentation as required.
- Performed basic vision testing for new patients.
- Aided in selection of eyeglass frames based on customer preferences.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
- Developed strong relationships with eye care professionals to promote collaborative care for patients.
- Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
- Proactively addressed any health or safety concerns within the optical department, maintaining a clean and safe environment for both staff and patients.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Student Intern
HAKIM OPTICAL
09.2017 - 08.2019
Education
2 YEARS DIPLOMA AND CO-OP - OPTICIANRY
Georgian College of Applied Arts And Technology
Barrie, None12-2017
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Follow-up care
- Professionalism
- Team building
- Computer proficiency
- Office administration
- Product knowledge
- Customer relationship management
- Organizational skills
- Critical thinking
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Teamwork and collaboration
- Excellent communication
- Student optician training supervision
- Inventory management
- Verifying prescriptions
- Time management
- Conducting fittings
- Active listening
- Attention to detail
- Product upselling
Languages
Punjabi
English
Hindi
Certification
LICENSED DISPENSING OPTICIAN -COLLEGE OF OPTICIANS OF ONTARIO
Timeline
OPTICIAN
Hakim Optical
02.2020 - Current
Optical Manager
Hakim Optical
09.2019 - Current
Student Intern
HAKIM OPTICAL
09.2017 - 08.2019
2 YEARS DIPLOMA AND CO-OP - OPTICIANRY
Georgian College of Applied Arts And Technology
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