Harish Kapoor
Brampton,Ontario
Summary
Creative and energetic professional with over 2 years of experience in office administration, customer service, and team collaboration. Proven ability to streamline operations and manage complex tasks in fast-paced environments. Skilled in both qualitative and quantitative analysis with a strong focus on results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrator
PEARL DENTAL CARE
Brampton, Ontario
03.2023 - 06.2024
- Managed daily office operations, handling 30+ incoming calls and inquiries per day.
- Composed over 100 letters, emails, and reports, ensuring timely communication.
- Maintained office equipment, reducing downtime by 20%.
- Resolved escalated customer complaints, improving satisfaction by 10%.
- Maintained customer confidence and protected operations by keeping information confidential.
Medical Laboratory Technician
Government Multispecialty Hospital
Chandigarh, India
03.2021 - 04.2022
- Performed quality control tests, ensuring 100% accuracy in lab results.
- Collected and processed 100+ patient specimens daily, adhering to strict protocols.
- Trained 5 new technicians, boosting team efficiency by 15%.
- Improved turnaround time by 20% through prompt lab result analysis.
- Verified patient information and collected specimens according to established protocols.
Volunteer
Community Centre for Old Age People
India
01.2020 - 04.2020
- - Assisted elderly individuals with daily activities, enhancing their quality of life. - Organized weekly social events, increasing participation by 30%. - Supported staff in maintaining a clean and safe environment. - Provided emotional support and companionship to elderly residents.
Education
Office Administration – Health Services -
St. Clair College
Brampton, ON12.2023
Diploma in Medical Laboratory Technician -
S.G.G.S Khalsa College of Pharmacy
Chandigarh, India10.2019
Skills
- Microsoft Office Proficiency
- Clinical Laboratory Expertise
- Health & Safety Management
- Data Analysis
- Communication & Customer Service
- Team Leadership
- Problem-Solving
- Time Management
Certification
- CPR & First Aid
- AODA
- WHMIS
- Phlebotomy Technician
- Health and Safety Awareness
Languages
- English, Professional
- Hindi, Professional
- Punjabi, Professional
References
Available upon request
Timeline
Office Administrator
PEARL DENTAL CARE
03.2023 - 06.2024
Medical Laboratory Technician
Government Multispecialty Hospital
03.2021 - 04.2022
Volunteer
Community Centre for Old Age People
01.2020 - 04.2020
Office Administration – Health Services -
St. Clair College
Diploma in Medical Laboratory Technician -
S.G.G.S Khalsa College of Pharmacy
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