Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harish Kandala

Ajax,ON

Summary

Dedicated Customer Service professional with twelve years of experience. Solid Team player with a positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationship to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Relation Manger

Gordon Food Service
Ajax, ON
11.2022 - 07.2024
  • Collaborate with other departments to meet all customer needs, internal reporting and customer record keeping.
  • Stay up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems.
  • Demonstrates strong customer service skills when dealing with unique or difficult situations.
  • Delivering relevant advice, with simple, straightforward solutions and strategies.
  • Utilize problem-solving strengths to resolve product or service issues by determining the root cause of the problem, clearly guiding customers through resolutions and performing follow-ups to ensure the accuracy of all transactions before processing data.

Customer Service Representative

Flatworld Solutions
Hyderabad, India
03.2020 - 09.2022
  • Support customers in a personalized way by providing call-centric solutions likely inbound and outbound call services.
  • Help customers with live chat support and email support to achieve the best solution.
  • Follow-up with customers with unresolved issues maintain customer retention.
  • Assist customers virtually with technical troubleshooting.
  • Maintain physical and digital records of sales and prospects.
  • Maintaining positive business relationships to ensure future sales.

Customer Service Representative (promoted)

Ramada by Wyndham
Fuzhou, China
11.2015 - 12.2019
  • Welcoming visitors and directing them to the relevant office/personnel.
  • Managed Front office Department with 32 team members where I trained these staff make accurate bookings and manage check-in and check-outs for about 140 rooms.
  • Hotel also consisted of 3 Banquet halls and 2 western restaurants where I was the manager of bookings and organizing of events.
  • Took up the responsibility of increasing sales and revenue of the hotel not only during peak seasons but also during off-season by hosting corporate events. This increased monthly sales percentage by 60%.
  • Also worked as a part of Marketing Sales team where we developed strategies to advertise and attract customers to convince them that Ramada Hotel is the best place to conduct their event.
  • One of my strategies which was approved and adapted by the management was to introduce promotional discounts and complimentary services if the bookings are made in advance or online to increase sales during Off-Season. This idea brought the revenue to over 50% increase within a year.
  • Maintaining good relations with existing corporate companies and regular customers by offering standard price even during peak seasons.
  • We also introduced catering for all kind of events (birthday parties, ceremonies, get-together).

Assistant Client Representative

Ramada by Wyndham
Fuzhou, China
02.2012 - 10.2015
  • Ensured that over 70% room bookings were made at all times.
  • Maintain a record of customer feedback which consisted of most 5 star rating of our services.
  • Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations.
  • Coordinating and managing appointments, meetings, and the conference room schedule to prevent duplicate bookings.
  • Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking.
  • Maintaining general office files, including job files, vendor files, and other files related to the company’s operations.

Education

Bachelor's in Hospitality Management -

Andhra University
Andhra Pradesh
04.2009

Skills

  • Sales Techniques
  • Negotiation
  • Business Development
  • Operations Management
  • Staff Management
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Sales and marketing

Timeline

Customer Relation Manger

Gordon Food Service
11.2022 - 07.2024

Customer Service Representative

Flatworld Solutions
03.2020 - 09.2022

Customer Service Representative (promoted)

Ramada by Wyndham
11.2015 - 12.2019

Assistant Client Representative

Ramada by Wyndham
02.2012 - 10.2015

Bachelor's in Hospitality Management -

Andhra University

Similar Profiles

CREATE PROFILE
Harish Kandala