Highly focused professional with over 12 years of experience in IT industries. Excellent ability to work alone or within a team environment and adaptable to diverse working conditions. Skilled in a wide range of systems within varied work environments on several platforms (End Point Manager, SCCM,Microsoft Windows Operating System, and more).
Hi, I’m
Haris Rasooly
Endpoint Specialist
Toronto,ON
Summary
Overview
15
years of professional experience
4
years of post-secondary education
7
Certifications
Work History
Indigo Book & Music Inc.Toronto, ON
Desktop Solution Architect
03.2020 - Current
Job overview
- Configured and deployed application packaging for windows and mac devices.
- Experienced in Modern Workplace systems such as Azure/Intune and co Management.
- Created Security group, Device Compliance, Conditional Policies, and Autopilot for windows and Mac Devices.
- Deployed windows update to all end user workstations and monitoring new patches using Intune.
- Integrated between Intune and Jamf Pro for compliance.
- In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
- Leads and plans upgrades, changes, or implementations for System Center Configuration Manager Components while following established change control procedures
- Provide application/Windows OS installation/configuration/patching data reporting (application install status, client health, ) leveraging Microsoft System Center Configuration Manager
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Weston Foods IncEtobicoke, ON
SCCM Administrator
04.2018 - 03.2020
Job overview
- Installed, configured, managed SCCM Infrastructure components such as Primary site, Distribution, Management point.
- Created users and device collections, applications, packages, and performed OSD for close to 27 remote sites and 1800 users.
- Primary responsibilities included application,package distribution, operating system deployment (OSD).
- Deployed (OSD) task sequences from Windows 7 to Windows 10 upgrade.
- Created, edited and deployed Operating System Images and Bootable PXE Environments
- Troubleshoot SMS Client connectivity and package installation issues by analyzing corresponding logs
- Collaborated with application owners and business relation managers to gather requirements for application deployments
- Provided technical training, step by step documentations, assistance and advice to users, coworkers and senior management
- Provided after hours systems changes, monthly maintenance roll out and on-call support as required
- Provided Tier 3 support for issues in relation to all aspects of SCCM infrastructure including proper escalation.
Weston Foods IncEtobicoke, ON
End User Computing
03.2017 - 04.2018
Job overview
- Installed and Configured Microsoft Windows Server 2008 / 2008/R2 / 2012 /R2 / 2016 / 2019
- Responded to Tier II incident tickets that have been escalated by first level help desk
- Deployed Windows 7/8/8.1/10 OS image on brand new workstations through SCCM
- Routinely packaged software for various departments and pushed through SCCM
- Setup and configured new user desktop computer/laptop, software, network access and accounts
- Supported in-house users on issues related to computer hardware, software, mobile devices, peripherals and network connection
- Performed weekly backup of AS/400 Server and changed backup tapes
- Configured Group Policies by using Group Policy Management Console on Site, Domain and OU
- Provided after hours systems changes, monthly maintenance roll out and on-call support as required.
Weston Foods IncEtobicoke, ON
IT Support Analyst
09.2014 - 03.2017
Job overview
- Provided support for all IT related issues which include: Laptop, Desktop, Cisco phones and BYOD Devices (iPhone, iPad, Android, and Blackberry)
- Setup and configured hardware requests for North America (New Hire, Life-cycle, and Replacement) and ensured to meet 5 days SLA
- Troubleshoot Hardware/Software along with MS Office 2010,2013 products using Windows Remote Assistance, TeamViewer, VNC
- Resolved and maintained service desk tickets within SLA time by using Service Now ticketing system
- Managed new hire account creations, user terminations, privileges and all other user account modifications
- Administered operating systems and managed tape backup and other planning and projects as needed
- Installed, configured, tested, maintained, monitored, and troubleshoot end user workstations and related hardware and software, in order to deliver required desktop service levels
- Received and responded to incoming calls and e-mails regarding desktop problems such as hard drive crashes, e-mail system failures, connectivity, and printing issues
- Provided handheld support and after hours support for over 800 distributors via phone, Mobi control, email and in person.
Manulife FinancialWaterloo, ON
Deskside Support Technician
12.2012 - 08.2014
Job overview
- Desktop support for Windows XP, 7 and MS Office 2010.
- Supported all certified applications for Manulife Financial.
- Troubleshoot Hardware/Software over the phone and by remotely logging into client's computer using Remote desktop/ Windows Remote Assistance.
- Resolved service desk tickets within SLA time limit by using clear view ticketing system.
- Installed new and used hardware units and components.
- Performed hardware warranty and non-warranty repairs of desktops, notebooks and printers.
- Setup and troubleshoot Lotus Notes, MS Outlook and VPN connection.
- IP phone and mobile device support(Blackberry Bold,Q10,Z10,Iphone5,5s,Ipad).
- Supported and maintained printer and fax machine environment, including managing supplies stocks.
- Assisted with moving computing hardware and associated re-configuring.
- Installation of new and used hardware units and components.
Sheridan Institute Of Technology And Advanced LearningMississauga, ON
Technical Support
08.2011 - 12.2012
Job overview
- Provided classroom support to clients using mobile labs, smart classrooms and the general purpose computer labs
- Effective troubleshooting and problem solving skills to identify and resolve technical issues relating to hardware, software and networks
- Troubleshooting user problems relating to Operating System issues (Win XP, Win Vista, and Win 7, MacOS), network connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity
- Extensive experience with PeopleSoft/CRM application
- Procedural information to staff, faculty and students.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Monitored systems in operation and quickly troubleshot errors
- Documented support interactions for future reference
Best buyMississauga, ON
Computer Technician
08.2011 - 12.2012
Job overview
- Managed repair, installation and service of computer and consumer electronics products
- Installed and configured different operating systems (XP, Vista, 7, 8, 8.1)
- Installed and configured security software, such as Norton 360, McAfee, Bit-defender, and Kaspersky.
- Replaced any hardware parts including laptops, desktops and screens
- Checked status of repair machines using Citrix and Smarts Database
- Kept records of maintenance work and repairs.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more
Natus Medical IncOakville, ON
Junior System Administrator
04.2011 - 07.2011
Job overview
- Maintained and troubleshooted Windows servers, workstations, printers and support of desktop software
- Placed incoming client calls, emails, and system alert notifications in order of importance
- Troubleshooted and/or escalated software, hardware, security, and network issues
- Installed, updated and configured PCs and software at office workstations
- Troubleshooted TCP/IP Issues and solved hardware and software faults.
A&W RestaurantMississauga, ON
Help Desk Analyst
02.2009 - 04.2011
Job overview
- Checked tickets and emails to determine priority and severity of problems
- Performed On-boarding & off boarding procedure for users
- Made sure user can login reset password and use apps and shared folders and printers
- Provided first/second line diagnostics both in person and via remote desktop control to determine and resolve PC/peripherals & hardware/software issues
- Configured machines with standard build image
- Provided excellent levels of customer service for end users
- Provided appropriate follow-up to clients to ensure client satisfaction.
Education
Netsoft College of TechnologyMississauga, ON
from Technology Infrastructure Analyst
01.2019 - 02.2021
University Overview
Sheridan CollegeBrampton, ON
from Information Technologies Support Services
09.2010 - 09.2012
University Overview
Skills
Server and Desktop Virtualization - Hyper V Manager
undefinedCertification
Microsoft Certified Professional 2016 (MCP)
Timeline
Desktop Solution Architect
Indigo Book & Music Inc.
03.2020 - Current
Netsoft College of Technology
from Technology Infrastructure Analyst
01.2019 - 02.2021
SCCM Administrator
Weston Foods Inc
04.2018 - 03.2020
End User Computing
Weston Foods Inc
03.2017 - 04.2018
IT Support Analyst
Weston Foods Inc
09.2014 - 03.2017
Deskside Support Technician
Manulife Financial
12.2012 - 08.2014
Technical Support
Sheridan Institute Of Technology And Advanced Learning
08.2011 - 12.2012
Computer Technician
Best buy
08.2011 - 12.2012
Junior System Administrator
Natus Medical Inc
04.2011 - 07.2011
Sheridan College
from Information Technologies Support Services
09.2010 - 09.2012
Help Desk Analyst
A&W Restaurant
02.2009 - 04.2011
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