Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express & Suites
02.2022 - Current
Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Delivery Driver
Greek On Wheels
04.2021 - 02.2022
Managed customer inquiries and complaints in polite and professional manner.
Responsible for delivering customer takeouts on time.
Kept detailed records of deliveries and money received from customers.
Cashier
Tim Hortons
05.2015 - 06.2019
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocked, tagged and displayed merchandise as required.
Answered questions about store policies and addressed customer concerns.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Standard First Aid & CPR/AED Level C -
Coast2Coast First Aid & Aquatics Inc.
385 Rideau St, Ottawa, ON K1N 1H6
02-2022
Certificate -
Police Fit Canada
801 Aviation Pkwy, Ottawa, ON K1K 4B2
04.2022
Ontario College Diploma - Police Foundation
Algonquin College
1385 Woodroffe Ave, Ottawa, ON K2G 1V8
06.2018
High School Diploma -
Gloucester High School
2060 Ogilvie Rd, Gloucester, ON K1J 7N8
06.2016
Certificate - Cadet Training
51 Air Cadets Squadron
11 Aviation Pkwy, Ottawa, ON K1K 4R3
02.2016
Skills
Oral and written communications
Listening Skills
Teamwork and Collaboration
Relationship Building
Timeline
Front Desk Agent
Holiday Inn Express & Suites
02.2022 - Current
Delivery Driver
Greek On Wheels
04.2021 - 02.2022
Cashier
Tim Hortons
05.2015 - 06.2019
Standard First Aid & CPR/AED Level C -
Coast2Coast First Aid & Aquatics Inc.
Certificate -
Police Fit Canada
Ontario College Diploma - Police Foundation
Algonquin College
High School Diploma -
Gloucester High School
Certificate - Cadet Training
51 Air Cadets Squadron
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