Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express & Suites
Ottawa, ON
02.2022 - Current
Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Delivery Driver
Greek On Wheels
Ottawa, ON
04.2021 - 02.2022
Managed customer inquiries and complaints in polite and professional manner.
Responsible for delivering customer takeouts on time.
Kept detailed records of deliveries and money received from customers.
Cashier
Tim Hortons
Ottawa, ON
05.2015 - 06.2019
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocked, tagged and displayed merchandise as required.
Answered questions about store policies and addressed customer concerns.
Mentored new employees on cashier duties and best practices, improving overall staff performance.