HARIPRIYA VADIVEL
Mississauga,Canada
Summary
Detail-oriented Business Management and Customer Care Representative with 1.4 years of experience as an AR Caller in the medical field. Proficient in communication, medical billing processes, and typing. Knowledgeable in business management principles, including marketing strategies. Demonstrated ability to manage accounts receivable and enhance customer care services effectively. Seeking to leverage my skills and experience to contribute to a dynamic team in a customer-focused role.
Overview
1
1
year of professional experience
Work History
AR Caller
Customer Service Representative
Chennai, India
08.2022 - 11.2023
- Followed up on outstanding accounts receivable (AR) to ensure timely payments and resolve discrepancies
- Assisted in training new employees on customer service best practices and company procedures
- Contributed to a 15% increase in customer satisfaction scores through diligent follow-up and resolution of service issues.
- Provided customer service to patients regarding medical bills, insurance claims and payment plans.
Education
BBA - Business Administration
Sri Krishna College of Arts And Science
Coimbatore, India04-2022
Skills
- Customer Service Excellence: Adept at handling customer inquiries and resolving issues effectively
- Effective Communication: Strong verbal and written communication skills for clear and professional interactions
- Typing Proficiency: Accurate and efficient typing skills for quick data entry and documentation
- Microsoft Office: Proficient in Microsoft Excel and Microsoft Word for data management and document preparation
- Accounts Receivable (AR): Skilled in managing accounts receivable processes and follow-ups
Project
A Study on Customer satisfaction Towards Cadbury Products in Coimbatore City
Conducted an in-depth study on customer satisfaction towards Cadbury products in Coimbatore City as part of final semester project in Business Administration., Designed and implemented a comprehensive survey to gather customer feedback on product quality, brand perception, and overall satisfaction., Analyzed data to identify key factors influencing customer satisfaction and preferences for Cadbury products., Presented findings and recommendations to improve customer engagement and enhance product offerings., Developed skills in data collection, statistical analysis, and market research techniques., Utilized insights from the study to propose actionable strategies for enhancing brand loyalty and customer retention.
Timeline
AR Caller
Customer Service Representative
08.2022 - 11.2023
BBA - Business Administration
Sri Krishna College of Arts And Science
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