Sahil Sharma
Richmond,BC
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Team Trainer
church’s chicken
Richmond
09.2022 - Current
- Managing the floor& giving duties to the team, customer service, and overnight shift management.
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
- Provided guidance to team members on best practices in customer service.
- Delivered presentations to large groups on topics such as customer service standards and industry trends.
Restaurant Clerk
save on foods
Surrey
05.2022 - 10.2022
- Customer dealing and sandwich making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
Education
Diploma in kinesiology -
langara college
05.2024
High school -
bvm school
01.2020
Skills
- Customer service expertise
- Performance monitoring
- Compliance standards
- Staff Training
- Account updating
- Product Knowledge
Volunteer Experience
Lead the frisbee club at langara college.
Timeline
Team Trainer
church’s chicken
09.2022 - Current
Restaurant Clerk
save on foods
05.2022 - 10.2022
Diploma in kinesiology -
langara college
High school -
bvm school
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