Harinder Singh
117 Taylor Ave, Rockwood,ON
Summary
Results-driven professional with expertise in truck dispatching and freight brokerage. Skilled in route optimization, load management, and regulatory compliance. Proficient in industry-standard software and dedicated to excellent customer service and problem-solving. Holds a diploma in Hospitality Management, providing a strong foundation in operational and client management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Sales Associate / Cashier
Niagara Parks Commission
01.2024 - Current
- Led and trained a team of sales associates to optimize workflow efficiency, resulting in a 20% improvement in customer satisfaction and a 10% increase in monthly sales through strategic upselling and cross-selling.
- Managed daily cash operations and inventory, ensuring accurate transaction handling, compliance with financial regulations, and a 15% reduction in out-of-stock incidents through effective inventory tracking.
- Scheduled and supervised staff shifts, maintaining seamless store operations by ensuring adequate coverage and resolving customer issues promptly.
Customer Service Representative
Rogers Communications
02.2023 - 05.2023
- Provided exceptional customer support by resolving technical issues and billing inquiries, contributing to a 95% customer satisfaction rating.
- Effectively managed high-volume inbound calls (100+ per day) and utilized CRM software to document interactions and track issues, ensuring efficient resolution and accurate records.
- Collaborated with technical teams to troubleshoot service disruptions while also achieving sales targets and increasing upsell conversions.
Education
Diploma - Hospitality- Hotel And Restaurant Operations
Niagara College
Welland, ON04.2024
Skills
- Good knowledge of trucking industry and it’s rules and regulations
- Successfully completed Truck Dispatch Training Course from Truckadium which provided me necessary tools and skills to be a successful dispatcher/customer service professional in
trucking industry - Good understanding of North American geography
- Good knowledge of Loadlink, truck dispatch software and customs clearance process
including ACE/ACI using Border Connect software - Advance Computer skills: MS Word, Excel, PowerPoint, Email, Web browsing
- Good at multi-tasking & coordination
- Work experience under pressure & fast paced and dynamic environment to meet deadlines
- Good analytical skills
- Excellent in troubleshooting, time management, documentation and computers
- Multilingual in English and XXX language ( mention languages you are proficient in )
Certification
Truck Dispatch & Freight Broker Training Course
- Completed comprehensive training in truck dispatching and freight brokerage, covering essential skills in route planning, load management, and logistics coordination.
- Developed expertise in industry-standard software and tools, including dispatch systems and freight management platforms.
- Acquired knowledge in regulatory compliance, freight documentation, and contract negotiation, ensuring adherence to legal and operational standards.
- Gained hands-on experience in managing relationships with carriers, shippers, and clients, enhancing communication and problem-solving abilities.
- Demonstrated proficiency in optimizing routes and managing freight costs, contributing to increased operational efficiency and profitability.
Timeline
Lead Sales Associate / Cashier
Niagara Parks Commission
01.2024 - Current
Customer Service Representative
Rogers Communications
02.2023 - 05.2023
Diploma - Hospitality- Hotel And Restaurant Operations
Niagara College
Truck Dispatch & Freight Broker Training Course
- Completed comprehensive training in truck dispatching and freight brokerage, covering essential skills in route planning, load management, and logistics coordination.
- Developed expertise in industry-standard software and tools, including dispatch systems and freight management platforms.
- Acquired knowledge in regulatory compliance, freight documentation, and contract negotiation, ensuring adherence to legal and operational standards.
- Gained hands-on experience in managing relationships with carriers, shippers, and clients, enhancing communication and problem-solving abilities.
- Demonstrated proficiency in optimizing routes and managing freight costs, contributing to increased operational efficiency and profitability.
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