Harinder Singh
Niagara Falls,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sitel Group Canada
02.2023 - 06.2023
- Provided customer support for telecommunications and retail clients, addressing service issues, billing inquiries, and technical problems.
- Participated in training programs to stay updated on client products and services, contributing to improved service quality.
- Assisted in implementing new procedures to enhance call handling efficiency and customer satisfaction.
Online Guest Services Agent
Hilton Garden Inn Hotel
06.2023 - 02.2024
- Provided online support to guests via email, chat, and social media, handling inquiries related to reservations, room amenities, and hotel services.
- Assisted with modifications and cancellations of online bookings, ensuring a seamless guest experience.
- Coordinated with the hotel’s on-site staff to address and resolve guest requests and issues, enhancing overall guest satisfaction.
- Maintained and updated online support resources and FAQs, improving efficiency and reducing repetitive inquiries.
Lead Sales Associate / Cashier
Niagara parks (Flame: fare & Grill)
01.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Performed inventory control procedures to manage stock.
- Developed and maintained knowledge of current sales and promotions.
Front Desk Agent
Synergy protection group
01.2023 - 08.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Education
Diploma in Hospitality- Hotel And Restaurant Oper. -
Niagara College
Welland, ON04.2024
Skills
- CRM Software Proficiency
- Booking Systems Knowledge
- Online Communication Tools
- Technical Troubleshooting
- Effective Communication
- Problem Solving
- Empathy and Customer Service
- Multitasking and Prioritization
- Attention to Detail
- Cultural Sensitivity
- Microsoft Office Suite
- Social Media Management
- Team Collaboration
- Customer Service
- Customer Satisfaction Management
Timeline
Lead Sales Associate / Cashier
Niagara parks (Flame: fare & Grill)
01.2024 - Current
Online Guest Services Agent
Hilton Garden Inn Hotel
06.2023 - 02.2024
Customer Service Representative
Sitel Group Canada
02.2023 - 06.2023
Front Desk Agent
Synergy protection group
01.2023 - 08.2023
Diploma in Hospitality- Hotel And Restaurant Oper. -
Niagara College
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