Harikrishnan Vishnu Namboothiri
Sydney,NS
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MCDONALDS
Toronto, Ontario
05.2024 - 04.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Care Representative
ABC Customer Service
Kochi, INDIA
04.2021 - 04.2023
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Processed orders accurately and efficiently according to established procedures.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
Call Center Representative
BSNL
TRIVANDRUM, INDIA
03.2020 - 03.2021
- Maintained accurate records of customer interactions for future reference.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
PG DIPLOMA - MARKETING MANAGEMENT
CENTENNIAL COLLEGE
SCARBOROUGH , ON12-2024
PG DIPLOMA IN STRATEGIC MANAGEMENT - ACCOUNTING
Centennial College
Scarborough, ON12-2023
Bachelor of Arts - FINANCE & TAXATION
NEWMAN COLLEGE
KERALA,INDIA03-2019
Skills
- Customer service
- Client relationship management
- Problem solving
- Effective communication
- Market analysis
- Financial reporting
- Data analysis
Timeline
Customer Service Representative
MCDONALDS
05.2024 - 04.2025
Customer Care Representative
ABC Customer Service
04.2021 - 04.2023
Call Center Representative
BSNL
03.2020 - 03.2021
PG DIPLOMA - MARKETING MANAGEMENT
CENTENNIAL COLLEGE
PG DIPLOMA IN STRATEGIC MANAGEMENT - ACCOUNTING
Centennial College
Bachelor of Arts - FINANCE & TAXATION
NEWMAN COLLEGE
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