HARIKRISHNAN RAMESH CHANDRAN
Dartmouth,NS
Summary
Dedicated and detail-oriented professional with experience in logistics, operations coordination, and technical support, seeking a Crew Scheduler position to leverage my skills in planning, time management, and problem-solving to support efficient and effective crew operations at Air Canada.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Load Planner (Aircraft Weight and Balance Agent)
Jazz Aviation LP (Air Canada Express)
Halifax, NS
01.2022 - Current
- Oversee and plan the safe and efficient loading of aircraft in accordance with regulations, weight and balance limits, and operational requirements.
- Collaborate with flight crews, maintenance teams, and ground operations to ensure timely departures and optimized aircraft performance.
- Coordinated the loading and unloading of aircraft, ensuring adherence to weight and balance regulations.
- Managed logistics for scheduling, tracking, and confirming cargo, ensuring on-time departures.
- Collaborated with flight crews, ground teams, and operations departments to guarantee smooth operations.
- Analyzed and addressed logistical issues, implementing solutions for efficiency and compliance.
- Maintained accurate records and reports for all cargo and aircraft-related activities.
Technical Support Advisor
Concentrix
Halifax, NS
10.2020 - 01.2022
- Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
- Provided remote technical support to customers, troubleshooting issues, and ensuring timely resolution.
- Delivered excellent customer service, demonstrating patience and effective communication, especially under high-pressure situations.
- Maintained detailed records of customer interactions, including technical issues, and their resolutions.
- Collaborated with technical teams to resolve complex issues, providing feedback for process improvement.
- Demonstrated problem-solving abilities, and maintained calm during system interruptions or customer concerns.
- Identified and demolished development roadblocks to prevent slowed operations or halted productive development efforts.
Education
Advanced Diploma - Computer Applications Development
Cégep De La Gaspésie Et Des Îles
Montreal, QC10-2020
Skills
- Time Management and Scheduling: Skilled in managing multiple tasks and meeting deadlines, while ensuring the smooth operation of complex systems
- Problem Solving: Strong analytical skills, able to identify and resolve issues efficiently
- Communication: Effective in communicating across departments and with various stakeholders to ensure clarity, and resolve conflicts
- Attention to Detail: Focused on ensuring accuracy in scheduling and logistics, with a commitment to operational excellence
- Technical Proficiency: Experienced with various software tools for planning, scheduling, and customer service management
- Teamwork and collaboration: Strong ability to work with cross-functional teams to meet operational objectives
Certification
- Restricted Radiotelephone Operator Permit - Aeronautical.
- ICAO Aviation Safety and Security Training.
Technical Skills
- Programming Languages: Python, Java, C++, SQL
- Data Analysis: Proficient in using tools like Excel, Pandas (Python), and SQL for data manipulation and reporting.
- Software & Tools: Familiar with various load planning software, flight operations systems, Microsoft Office Suite, and project management tools.
- Web Development: HTML, CSS, JavaScript (for understanding UI/UX interactions)
- Version Control: Git/GitHub
- Problem Solving: Strong analytical thinking and ability to troubleshoot, debug, and find solutions quickly.
- Systems Integration & Automation: Experience automating repetitive tasks and integrating systems to optimize workflows.
Timeline
Load Planner (Aircraft Weight and Balance Agent)
Jazz Aviation LP (Air Canada Express)
01.2022 - Current
Technical Support Advisor
Concentrix
10.2020 - 01.2022
Advanced Diploma - Computer Applications Development
Cégep De La Gaspésie Et Des Îles
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