Summary
Overview
Work History
Education
Skills
Websites
Certification
Community contributions
Timeline
Generic

Hari Krishna Subramanyam

Burnaby,Canada

Summary

Experienced customer service and financial management professional with a background in telecommunications, retail, and accounting. Skilled in customer retention, client advisory, and financial analysis, with expertise in operational improvement. Proven ability to enhance service quality and drive organizational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Coordinator

The Home Depot
Burnaby, Canada
03.2023 - Current
  • Resolved customer concerns, boosting departmental sales by 15% and maintaining on-shelf availability at 90-100%
  • Fulfilled custom orders and coordinated product sourcing, resulting in a 20% increase in cross-sales
  • Enhanced accuracy in sales orders, resulting in a 5% decline in customer issues.
  • Consistently generated new leads and promoted credit card offerings, achieving a 10% growth in new credit card holders while maintaining high client satisfaction

Examiner / interlocutor

Kuwait, Kuwait
03.2022 - 11.2022
  • Systematically coordinated the registration process for 500+ candidates per session
  • Distribution, evaluation, and supervision of test modules
  • Supervised candidates during tests, facilitating speaking assessments and providing simulation exercises along with examination documents

Client Retention Specialist

Saudi Telecom Company (STC)
Kuwait, Kuwait
10.2020 - 11.2022
  • Identified customer churn drivers and delivered customer-centric solutions, increasing retention by 20%
  • Led a retention sales team, exceeding targets by focusing on niche demographics and optimizing team sales tactics
  • Conducted marketing promotions, increasing contract-based plan transitions by 25% and boosting customer loyalty
  • Analyzed Customer behavior, took dynamic sales actions, and provided insights to upper management

Accountant

Travel spirit Travel & Tourism Co.
Kuwait, Kuwait
12.2018 - 09.2020
  • Reconciled 1,200+ monthly transactions with a 99% accuracy rate, reducing discrepancies by 15%
  • Issued credits, receivables and payables for 200+ clients, maintaining a 100% on-time submission rate for reports
  • Compiled and analyzed budget data, creating periodic cost statements that contributed to reducing unnecessary expenses by 12%
  • Improved compliance by 20% with updated internal controls, enhancing budget accuracy

Education

MBA - Finance and Investment

University Canada West
05.2024

BBA - Accounting and Finance

Arab Open University, Kuwait
01.2022

Skills

  • Microsoft office
  • Tableau
  • CRM
  • SAP
  • ERP
  • Punctuality and reliability
  • QuickBooks
  • Sales Force
  • Finance and accounting
  • Retail management
  • Portfolio Management
  • De-escalation techniques
  • Call center experience
  • Initiative-Driven Attitude
  • Communication
  • Time Efficiency

Certification

  • Canadian Securities Course (CSC), In progress
  • Digital Marketing associate (DMI)

Community contributions

  • Organized and managed the Indian culture booth for University Cultural Day.
  • Volunteered for The Kuwait Society for the Handicapped.

Timeline

Sales Coordinator

The Home Depot
03.2023 - Current

Examiner / interlocutor

03.2022 - 11.2022

Client Retention Specialist

Saudi Telecom Company (STC)
10.2020 - 11.2022

Accountant

Travel spirit Travel & Tourism Co.
12.2018 - 09.2020

MBA - Finance and Investment

University Canada West

BBA - Accounting and Finance

Arab Open University, Kuwait

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Hari Krishna Subramanyam