Hari Kiran Vuppay
Hamilton,Canada
Summary
Dynamic leader and problem-solver with a proven track record at Foundever, enhancing customer satisfaction and streamlining revenue cycles. Excelled in roles requiring attention to detail and robust teamwork, securing multiple 'Best Agent' and 'Best SME' awards. Expert in customer service and quality assurance, consistently achieving outstanding results in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
Little Caesars
Hamilton, Canada
04.2024 - Current
- Prepared and ensured consistent quality of pizzas, breads, and puffs, adhering to company standards in a fast-paced environment
- Maintained strict food safety and hygiene standards while coordinating with team members to ensure a clean and efficient workspace
Team Leader
Foundever
Hyderabad, India
10.2021 - 08.2023
- Played a pivotal role in supporting diverse Lines of Businesses, including sales, retention, customer support, back office, and chat
- My responsibilities included providing support, training Customer Service Representatives, and effectively managing escalations
- Received recognition through multiple 'Best SME' awards and the prestigious title of 'Shining Star' for consistently delivering outstanding results
Customer Support Professional
Foundever
Hyderabad, India
08.2019 - 09.2021
- Focused on emphasising product features tailored to customer needs and used customised sales techniques to effectively sell and up-sell services to new customers
- Recognised for exceptional work, I was awarded multiple times as a 'Best Agent,' reflecting my commitment to delivering outstanding service and contributing to the success of the team
Revenue Cycle Representative
Inventurus Knowledge Solutions
Hyderabad, India
09.2018 - 06.2019
- Reviewed patient accounts and service records, ensuring accurate documentation and efficient payment processing from insurance companies to physicians
- Played a key role in optimising the revenue cycle and contributing to the seamless financial operations of the healthcare services
Customer Support Representative
Tech Mahindra
Hyderabad, India
02.2017 - 08.2017
- Leveraged my expertise in Flipkart's services and tools to provide exceptional assistance to customers
- Efficiently addressed customer issues and concerns, contributing to increased satisfaction levels
Consultant
Sutherland Global Services
Hyderabad, India
01.2016 - 12.2016
- Demonstrated a keen ability to make informed decisions through data analysis
- Focused on customer satisfaction, I expedited the resolution of problems and complaints, ensuring efficient and positive outcomes
Education
International Business Management - Product Management
Mohawk College
Hamilton, ON08.2024
Bachelor of Commerce -
Osmania University
Hyderabad, India05.2023
Skills
- Attention to detail
- Quality assurance
- Leadership and team management
- Customer Service Excellence
- Analytical Thinking and Decision-Making
- Time management and efficiency
- Problem Solving
Certification
Zendesk Customer Service Professional Certificate, Zendesk, 01/01/24
Timeline
Crew Member
Little Caesars
04.2024 - Current
Team Leader
Foundever
10.2021 - 08.2023
Customer Support Professional
Foundever
08.2019 - 09.2021
Revenue Cycle Representative
Inventurus Knowledge Solutions
09.2018 - 06.2019
Customer Support Representative
Tech Mahindra
02.2017 - 08.2017
Consultant
Sutherland Global Services
01.2016 - 12.2016
International Business Management - Product Management
Mohawk College
Bachelor of Commerce -
Osmania University
Similar Profiles
Conrad LeveretteConrad Leverette
Crew Member at Little CaesarsCrew Member at Little Caesars
Michael PoppMichael Popp
General Manager at Little CaesarsGeneral Manager at Little Caesars
Landen SysonLanden Syson
Crew Member at Little CaesarsCrew Member at Little Caesars