Harigovind Sunil
Hosting
Summary
Savvy hospitality professional with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Host
Bymark
Toronto, ON
06.2024 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Server, Host
White Point Beach Resort
Hunts Point, NS
9 2023 - 6 2024
- Let patrons know of wait times and contact them as a table becomes available
- Take reservations over the phone, online platforms, or in person
- Maintain a clean, tidy, and welcoming front-of-house experience
- Seat guests at designated tables and take drink orders, if necessary
- Answer questions about the food and beverage menu, as needed
- Provide information to help food and beverage selections
- Presented ordered choices in a prompt and efficient manner
- Maintains dining ambiance with an enthusiastic attitude
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
Server/Host
Alobar
Toronto, ON
04.2022 - 08.2023
- Welcomed guests in a warm and friendly manner, ascertains their dining preferences and needs, and determines where best to seat them
- Maintained and updated seating chart, including making reservations, keeping track of available tables, and managing waiting lists in coordination with kitchen and serving staff
- Directed diners to their table or the bar, provides them with menus, and answers questions about chef’s specials and other menu features
- Responded to guest requests and questions politely and efficiently, taking note of food allergies and other dietary restrictions and coordinating with kitchen staff and other team members as needed
- Greeted diners who arrive for takeout orders and coordinates delivery orders with staff drivers and mobile food delivery services.
Host
Terroni Queen Street West
Toronto, ON
01.2020 - 03.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Worked with front-of-house staff to prepare for events and accommodate groups with special requests
- Assisted managers with quickly resolving service- and food-related issues.
Education
College Diploma - Business Administration
Sheridan College Hazel McCallion Campus
Mississauga, ON 12.2018 - 06.2022
High School Diploma -
Government Medical College Campus
Kerala, India 01.2016 - 06.2018
Skills
Active listening
Clear, persuasive communication
Empathy and anticipation
Event management
Front-of-house management
Problem sensitivity
Quick thinking
Teamwork
Telephone etiquette
Writing
Languages
Bilingual — Fluent in English and Malayalam
Certification
Smart Serve
Hobbies
Modeling — Represented by Models Board Management, Toronto. Featured in Kodd Magazine, MMSCENE Magazine, and Mob Journal.
Writing — Published in’ One Day In My World’
Interior Decorating
Fashion Designing
Timeline
Host
Bymark
06.2024 - Current
Smart Serve
04-2024
Server/Host
Alobar
04.2022 - 08.2023
Host
Terroni Queen Street West
01.2020 - 03.2022
College Diploma - Business Administration
Sheridan College Hazel McCallion Campus
12.2018 - 06.2022
High School Diploma -
Government Medical College Campus
01.2016 - 06.2018
Server, Host
White Point Beach Resort
9 2023 - 6 2024