Summary
Overview
Work History
Education
Skills
Timeline
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HARI THAPA

Surrey,BC

Summary

At Pacific Building Management Group, I spearheaded the development of innovative cleaning processes, enhancing quality assurance and customer satisfaction. My leadership in staff training programs and emergency response, coupled with adept contract negotiation and chemical safety protocols, significantly improved service delivery and operational efficiency. My approach not only achieved goals but also fostered a culture of excellence and safety. Efficient Cleaning Manager known for high productivity and task completion efficiency. Possess specialized skills in staff training, green cleaning techniques, and inventory management. Excel in time management, problem-solving, and communication, ensuring optimal operation and team coordination in fast-paced environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Efficient Cleaning Supervisor known for high productivity and completing tasks swiftly. Specialize in staff training, inventory management, and quality control measures to maintain impeccable cleanliness standards. Excel in communication, leadership, and problem-solving skills, ensuring smooth operation of cleaning teams. Experienced Cleaning Supervisor with background in overseeing both commercial and residential cleaning operations. Possess strong leadership skills, ability to manage team members effectively, and commitment to maintaining high standards of cleanliness. Known for implementing efficient cleaning protocols, ensuring customer satisfaction, and improving overall operational productivity. Demonstrated success in fostering a positive work environment and coaching staff on best practices in cleaning procedures. Efficient and reliable supervisor with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently. Skilled in training staff, optimizing workflows, and implementing cost-saving measures without compromising quality. Improved overall customer satisfaction through effective scheduling, staff management, and resource allocation. High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

13
13
years of professional experience

Work History

Cleanning Supervisor

Pacific Building Management Group
Sydney, New South Wales
02.2010 - 04.2023
  • Developed and implemented cleaning processes to ensure consistent and high-quality results.
  • Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
  • Produced thorough, accurate and timely reports of project activities.
  • Delegated work to staff, setting priorities and goals.
  • Operated equipment and machinery according to safety guidelines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained records of service requests from clients regarding specific cleaning requirements.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Recruited and trained new employees to meet job requirements.
  • Responded quickly in emergency situations requiring immediate attention.
  • Analyzed data from customer surveys to identify areas needing improvement in service delivery.
  • Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Conducted regular inspections to identify maintenance needs in areas such as carpets, furniture, walls, ceiling tiles, windows.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Worked closely with vendors to maintain contracts for services such as carpet shampooing or window washing.
  • Advised management on potential improvements related to cleaning methods or products used.
  • Practiced safe work habits and wore protective safety equipment.

Cleannig Supervisor

Pacific Building Management Group
Sydney, New South Wales
02.2010 - 04.2023
  • Explained goals and expectations required of trainees.
  • Provided guidance and support to team members when needed or requested.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
  • Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Created weekly schedules for staff members to ensure proper coverage in all areas.
  • Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Coordinated with other departments regarding special events or projects requiring additional cleaning services.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Practiced safe work habits and wore protective safety equipment.
  • Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Communicated with maintenance team on damages to repair.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Managed team of employees, daily progress reports and overall project planning.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Pacific College
Sydney
06-2010

Skills

  • Cleaning process development
  • Chemical safety protocols
  • Staff training programs
  • Inventory management
  • Contract negotiation
  • Quality assurance
  • Customer satisfaction improvement
  • Performance evaluation
  • Services coordination
  • Emergency response
  • Problem solving
  • Effective communication
  • Team delegation
  • Employee engagement
  • Scheduling
  • Supply ordering
  • Waste management
  • Chemical handling
  • Green cleaning techniques
  • Health and safety
  • Workload prioritization
  • Customer service-focused
  • Ordering cleaning supplies
  • Budget administration
  • Maintenance coordination
  • Health and safety compliance
  • Window cleaning
  • Cleaning and sanitation
  • Employee evaluations
  • Quality improvements
  • Cleaning practices
  • Staff training and development
  • Staff motivation

Timeline

Cleanning Supervisor

Pacific Building Management Group
02.2010 - 04.2023

Cleannig Supervisor

Pacific Building Management Group
02.2010 - 04.2023

High School Diploma -

Pacific College
HARI THAPA