Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Haresh Oad

Mississauga,ON

Summary

Dependable professional with several years of helpdesk experience, successfully assisting end-users with complex technical issues and professionally handling wide-ranging questions.

Overview

2
2
years of professional experience

Work History

Technical Support Representative

Kellyconnect (Apple)
Toronto, Ontario
05.2023 - 11.2023
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Maintained detailed records of customer interactions.
  • Created reports on customer complaints and feedback for management review.

Financial Sales Representative

Teleperformance (Scotia Bank)
Toronto, Ontario
04.2022 - 10.2022
  • Developed and implemented sales strategies to increase credit card applications.
  • Responded to inquiries from customers regarding credit card terms and conditions.
  • Analyzed customer profiles to recommend appropriate credit cards based on individual financial situation.
  • Resolved customer complaints or inquiries regarding billing disputes or discrepancies promptly and efficiently.
  • Monitored daily activity of assigned accounts such as payments, balance transfers, cash advances.

Education

Master of Science -

McGill University
Montreal, QC
02-2022

Skills

  • Customer Service
  • Systems Analysis
  • Data Recovery
  • User Support
  • Application support
  • Software Installation
  • MS Office proficiency
  • Client Relationship Building
  • Administrative Management

Languages

English
Full Professional
Hindi
Full Professional
Urdu
Native/ Bilingual

Timeline

Technical Support Representative

Kellyconnect (Apple)
05.2023 - 11.2023

Financial Sales Representative

Teleperformance (Scotia Bank)
04.2022 - 10.2022

Master of Science -

McGill University

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Haresh Oad