Haresh Oad
Mississauga,ON
Summary
Dependable professional with several years of helpdesk experience, successfully assisting end-users with complex technical issues and professionally handling wide-ranging questions.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Kellyconnect (Apple)
Toronto, Ontario
05.2023 - 11.2023
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Maintained detailed records of customer interactions.
- Created reports on customer complaints and feedback for management review.
Financial Sales Representative
Teleperformance (Scotia Bank)
Toronto, Ontario
04.2022 - 10.2022
- Developed and implemented sales strategies to increase credit card applications.
- Responded to inquiries from customers regarding credit card terms and conditions.
- Analyzed customer profiles to recommend appropriate credit cards based on individual financial situation.
- Resolved customer complaints or inquiries regarding billing disputes or discrepancies promptly and efficiently.
- Monitored daily activity of assigned accounts such as payments, balance transfers, cash advances.
Education
Master of Science -
McGill University
Montreal, QC02-2022
Skills
- Customer Service
- Systems Analysis
- Data Recovery
- User Support
- Application support
- Software Installation
- MS Office proficiency
- Client Relationship Building
- Administrative Management
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Native/ Bilingual
Timeline
Technical Support Representative
Kellyconnect (Apple)
05.2023 - 11.2023
Financial Sales Representative
Teleperformance (Scotia Bank)
04.2022 - 10.2022
Master of Science -
McGill University
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