Harender Singh Rai
Surrey
Summary
Dedicated transportation professional with experience in rideshare and taxi driving roles, seeking a Customer Service Accounts Rep 7 position at BC Hydro. I aim to leverage my strong customer service skills, attention to detail, and commitment to customer satisfaction to contribute effectively to the team.
Overview
15
15
years of professional experience
Work History
Taxi Owner
Royal City Taxis Ltd.
08.2023 - Current
- Improved customer satisfaction by providing timely and efficient taxi services.
- Maximized profits by effectively managing vehicle maintenance schedules and minimizing downtime.
- Increased passenger safety with strict adherence to traffic laws and regulations.
- Enhanced company reputation by maintaining a clean, comfortable, and well-maintained fleet of taxis.
TAXI DRIVER
McClure's Cabs
03.2016 - 07.2023
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
Supervisor
Malone's liqour store
03.2013 - 03.2016
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Identified potential shoplifters and alerted management.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Mentored new sales associates to contribute to the store’s positive culture.
- Supervised and directed all merchandise and shipment processing.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Salesperson
Bharat Herohonda Automobiles Agency
09.2012 - 02.2013
- Alerted customers to upcoming sales events and promotions.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Followed up with customers each week to verify that they were satisfied with purchases.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
Longlife supervisior
Countdown
04.2009 - 08.2012
- Instructed staff on appropriately handling difficult and complicated sales.
- Reordered inventory when it dropped below predetermined levels.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Completed profit and loss performance reports.
- Assigned employees to specific duties to best meet the needs of the store.
- Reported to the store manager regarding liquor department and staff issues.
Education
Diploma in Business management - undefined
Cornell Institute of business and information techonology
2009
Bachelor of science in information technology - undefined
Bihani institute of management and information technology
Sriganganagar, India2008
Skills
- Excellent customer service skills
- Strategic thinker
- Customer-oriented
- Negotiation skills
- Identifying best practices
- Adherence to high customer service standards
- Friendly
- Calm under pressure
- Flexible
- Time management
- Fluent in English , Punjabi and Hindi
- Multitasking skills
Timeline
Taxi Owner
Royal City Taxis Ltd.
08.2023 - Current
TAXI DRIVER
McClure's Cabs
03.2016 - 07.2023
Supervisor
Malone's liqour store
03.2013 - 03.2016
Salesperson
Bharat Herohonda Automobiles Agency
09.2012 - 02.2013
Longlife supervisior
Countdown
04.2009 - 08.2012
Diploma in Business management - undefined
Cornell Institute of business and information techonology
Bachelor of science in information technology - undefined
Bihani institute of management and information technology
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