Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harekjot (Harek) Nijjer

Surrey

Summary

Client Service Assistant with a background in insurance account management and policy servicing. Known for delivering responsive, high-quality client support while maintaining accuracy and efficiency in a fast-paced environment. Adept at building strong relationships, identifying service opportunities, and contributing to team and business success. Multilingual, detail-oriented, and committed to providing a seamless client experience.

Overview

4
4
years of professional experience

Work History

Client Service Assistant

BFL Canada
07.2023 - Current
  • Prepared and issued Certificates of Insurance (COIs) with accuracy and efficiency.
  • Supported multiple fleet policy renewals in collaboration with the Client Service Manager, ensuring timely and seamless processing.
  • Responded to day-to-day client inquiries, providing tailored advice and solutions for personal and commercial auto insurance needs.
  • Assisted clients throughout the ICBC claims process, often taking a proactive role to ensure smooth resolution.
  • Collaborated with ICBC underwriters on complex and "special risk" cases, ensuring appropriate coverage and compliance.
  • Cultivated strong client relationships through consistent follow-up, clear communication, and high-quality customer service.
  • Began developing a personal book of business under the mentorship of senior Client Executives, demonstrating initiative and growth potential.

Sales Representative

Transera Logistics
09.2021 - 09.2022
  • Expanded customer base by proactively engaging in cold calling, networking, and strategic relationship-building initiatives.
  • Increased sales revenue by identifying, qualifying, and targeting high-potential accounts, leading to sustained business growth.
  • Conducted market research using company websites, online platforms, and industry tools to build detailed prospect profiles and tailor sales strategies accordingly.
  • Coordinated daily load dispatching to partner trucking companies, ensuring timely pickups and deliveries while maintaining communication across all stakeholders.
  • Acted as a key liaison between shippers and carriers, resolving service issues and ensuring client satisfaction through responsive support.
  • Maintained accurate records of shipments, contracts, and communications to support efficient logistics operations.
  • Assisted with rate negotiations and contributed to pricing strategies to secure profitable contracts and long-term partnerships.

Education

General Insurance And Risk Management

British Columbia Institute of Technology
Burnaby, None

CIP Designation

Insurance Institute of Canada
Vancouver

Skills

  • Level 2 Agent
  • Client account management and policy servicing
  • Knowledge of personal, commercial, and fleet insurance
  • COI preparation and policy documentation
  • Claims support and ICBC process familiarity
  • Strong communication and client relationship skills
  • Detail-oriented with excellent organizational skills
  • Cross-selling and upselling opportunities identification
  • Microsoft 365 Skills
  • Quick Learner
  • Multi-Lingual (English, Punjabi & Hindi)

Timeline

Client Service Assistant

BFL Canada
07.2023 - Current

Sales Representative

Transera Logistics
09.2021 - 09.2022

General Insurance And Risk Management

British Columbia Institute of Technology

CIP Designation

Insurance Institute of Canada

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Harekjot (Harek) Nijjer