Hareen Lalria
Brampton
Summary
Master's student in Counseling Psychology with a robust background in community health and sociology. Over 5 years of retail experience, showcasing strong customer service and operational efficiency. Proven commitment to community service and mental wellness, with a passion for fostering positive relationships and supporting personal growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Watch Station
05.2022 - Current
- Greet customers, assist in product selection, ensuring high satisfaction and repeat business.
- Maintain clean workspace, manage POS transactions, enhancing operational efficiency.
- Resolve customer complaints courteously, improving overall customer experience.
- Inform clients about sales and new merchandise, driving repeat business.
- Perform watch maintenance and battery replacements, maintaining product quality.
Cashier (Seasonal)
Toys R Us
11.2021 - 01.2022
- Deliver friendly and efficient customer service, ensuring a positive shopping experience.
- Accurately process sales transactions, maintaining error-free cash handling.
- Follow policies to sustain smooth checkout operations, reporting any procedural changes.
- Ensure a clean and safe work environment by adhering to regulations.
- Assist in organizing and executing children's events, enhancing customer engagement
Over the Counter Associate
Walmart
09.2020 - 08.2021
- Organized backroom storage, enhancing inventory access and retrieval speed, boosting overall efficiency.
- Assisted customers with item location using POS system, improving satisfaction and reducing wait times.
- Processed credit card payments accurately, ensuring transaction reliability and customer trust.
- Answered calls promptly and recorded messages, enhancing communication and operational flow.
- Monitored stock levels at registers, ensuring sufficient change funds and smooth transactions.
Sales Associate
Tommy Hilfiger
10.2018 - 09.2020
- Guided customers in product selection, boosting satisfaction and driving repeat business.
- Maintained a clean, organized workspace, ensuring a pleasant shopping environment.
- Handled cash register operations, processing transactions, refunds, and exchanges efficiently.
- Resolved customer complaints and inquiries promptly, ensuring a positive experience.
- Assisted customers with product choices, contributing to increased sales and customer loyalty.
Education
Master of Arts - Counseling Psychology
Yorkville University
Fredericton, NB08-2026
Bachelor of Arts - Community Health
Brock University
St. Catharines, ON04-2024
Skills
- Customer service
- Customer assistance
- Workplace safety
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Team collaboration
- Cash handling and management
- Point of sale systems
- Effective communication
- Strategic planning
- Creative thinking
Certification
MEDICAL TERMINOLOGY - St. John Ambulance | 07/01/2024 - Current
Timeline
Sales Associate
Watch Station
05.2022 - Current
Cashier (Seasonal)
Toys R Us
11.2021 - 01.2022
Over the Counter Associate
Walmart
09.2020 - 08.2021
Sales Associate
Tommy Hilfiger
10.2018 - 09.2020
Master of Arts - Counseling Psychology
Yorkville University
Bachelor of Arts - Community Health
Brock University
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