HAREEM FATIMA
Milton,ON
Summary
Specialized in Public Administration and Governance with a graduate degree holder from McGill University. Focusing on strong research; analytical and critical thinking with having a background in excellent customer relations management and organizational skills. Proficient in assessing, analyzing and reporting complex processes to positively impact organizational success.
Overview
12
12
years of professional experience
Work History
Business Coordinator
Rabia IT Inc
05.2022 - Current
- Provided comprehensive administrative support to senior management, scheduling meetings, preparing agendas, and taking minutes. Maintained organized records and documentation to facilitate easy access to information.
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing resources.
- Conducted financial activities for monthly reconciliation and to assist with annual budget.
- Increased client satisfaction with timely communication and proactive problem-solving skills.
- Assisted in the development of company policies, consistently adhering to legal compliance requirements while promoting best practices within the organization.
Customer Service Manager
Reliance Home Comfort
03.2021 - 04.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions..
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
Communication Assistant - Internship
McGill University
06.2023 - 12.2023
- Assisted with basic biographical, financial, philanthropic and fact-finding research on alumni and potential donors and performs general administrative functions to support the unit.
- Collects, verifies and enters data and updates record information.
- Assisted in coordinating events such as conferences, workshops, and webinars to promote knowledge-sharing among stakeholders.
Department Manager
Liaquat College of Medicine and Dentistry
03.2013 - 03.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure coordination in achieving company-wide objectives.
- Improved customer/ patient satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
Graduate - Public Administration And Governance
McGill University
06.2024
Bachelors of Dental Surgery - Dentist
Liaquat College of Medicine And Dentistry
05.2011
Skills
- Citrix software System expert
- Customer Management System expert (CMS)
- Microsoft Office (Word, Excel, Powerpoint)
- Research and Analysis
- CRM Management
- Google Workspace
- Microsoft Outlook
- Excel Workbook
- Turbo tax
- Gmail
- Dropbox
- Slack
- Evernote
- Calendly
- Sales and Promotion expert
- Record and Data Management
- Soft skills
Additional Information
Additional reference can be provided upon request by current work employer and McGill University professors.
Timeline
Communication Assistant - Internship
McGill University
06.2023 - 12.2023
Business Coordinator
Rabia IT Inc
05.2022 - Current
Customer Service Manager
Reliance Home Comfort
03.2021 - 04.2022
Department Manager
Liaquat College of Medicine and Dentistry
03.2013 - 03.2017
Graduate - Public Administration And Governance
McGill University
Bachelors of Dental Surgery - Dentist
Liaquat College of Medicine And Dentistry
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