Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HAREEM FATIMA

Milton,ON

Summary

Specialized in Public Administration and Governance from McGill University. Focusing on strong research; analytical and critical thinking skills to deliver best service for the citizens with having a background in excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Customer Service Manager

Reliance Home Comfort
12.2022 - Current
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.

Department Manager

Liaquat College of Medicine and Dentistry
03.2013 - 03.2017
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure coordination in achieving company-wide objectives.
  • Improved customer/ patient satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Professor of Periodontology

Liaquat College of Medicine and Dentistry
03.2013 - 03.2017
  • Enhanced student understanding by designing interactive and engaging lectures.
  • Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
  • Created dynamic learning environment that valued instructor and student interaction.
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions.
  • Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.

Education

Diploma - Public Administration And Governance

McGill University
Montreal, QC
06.2024

Bachelors of Dental Surgery - Dentistry

Liaquat College of Medicine And Dentistry
Karachi, Pakistan
05.2011

Skills

  • Critical and Strategic Thinking
  • Team Leadership
  • Research and analysis
  • Interpersonal Relations
  • Time Management
  • Community Engagement
  • CRM Management
  • Media Relations
  • Budget Administration

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Customer Service Manager

Reliance Home Comfort
12.2022 - Current

Department Manager

Liaquat College of Medicine and Dentistry
03.2013 - 03.2017

Professor of Periodontology

Liaquat College of Medicine and Dentistry
03.2013 - 03.2017

Diploma - Public Administration And Governance

McGill University

Bachelors of Dental Surgery - Dentistry

Liaquat College of Medicine And Dentistry

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HAREEM FATIMA